Customer Service Manager

hace 3 días


Buenos Aires, Buenos Aires C.F., Argentina Kaizen Gaming A tiempo completo
Job Description

We are seeking an experienced Customer Service professional to join our team as a Backoffice Team Leader. This is an exciting opportunity for someone who wants to take on a leadership role and be part of a dynamic team that strives to deliver exceptional service to our customers.

About the Role:

  • Assist in defining recruitment needs and participate in the hiring process to select top talent.
  • Cultivate a high-performing team by coaching, mentoring, and supervising Backoffice Agents.
  • Provide teams with resources, tools, and processes to excel in their roles.
  • Delegate tasks effectively and hold team members accountable for results.
  • Ensure clear roles, responsibilities, and reporting lines are established.
  • Train and onboard new staff within specified timeframes.
  • Set clear expectations and goals for the team, linking them to overall business objectives.
  • Monitor and review Backoffice performance, focusing on departmental KPIs (CSAT, TCSAT, etc.).
  • Conduct regular performance reviews and provide feedback on areas for improvement and development.
  • Serve as the escalation point for emergency or critical issues regarding the Backoffice team.
  • Analyze potential problems, identify root causes, and make informed decisions to overcome them.
  • Develop flexible plans to adapt to changes and priorities, anticipating high workload.
  • Stay up-to-date with market trends and competitors' activities.
  • Collaborate with other operational teams (CRM, Client Services, Trading, etc.) to assist with regulated procedures and ongoing operational duties.

Requirements:

  • Relevant experience leading a team in a call center/backoffice environment.
  • Proficiency in MS Office, MS Outlook, and Internet Explorer, as well as applications like Google Analytics.
  • Ability to manage remotely.
  • Availability to work shifts, including weekends and holidays.
  • Fluency in Spanish and English.
  • Knowledge of German is a plus.


  • Buenos Aires, Buenos Aires C.F., Argentina Kaizen Gaming A tiempo completo

    We are Kaizen Gaming, a global GameTech leader in 17 markets.Our diverse team of over 2.700 professionals from 40+ nationalities strives to provide unparalleled customer experiences.The Backoffice Manager will be responsible for overseeing daily backoffice operations, ensuring efficiency, accuracy, and compliance.This role involves monitoring workflows,...


  • Buenos Aires, Buenos Aires C.F., Argentina Ar12 Alcon Laboratorios S.A. Company A tiempo completo

    General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: •Call center-based customer support in response to a high volume...


  • Buenos Aires, Buenos Aires C.F., Argentina Betsson Ab A tiempo completo

    Company Overview:Betsson Ab is a leading international online gaming company that operates in several markets across the globe.We are currently seeking a highly skilled and experienced Customer Service Agent to join our team in Argentina.The successful candidate will be responsible for providing excellent customer service, resolving queries and issues...


  • Buenos Aires, Buenos Aires C.F., Argentina Rws A tiempo completo

    We are looking for a Senior Service Delivery Manager to join our team at Rws. As a key member of our client services team, you will be responsible for delivering exceptional service to our clients.In this role, you will oversee the day-to-day activities of the team, ensuring that all tasks are completed efficiently and effectively. You will also be...


  • Buenos Aires, Buenos Aires C.F., Argentina DXC Technology Inc. A tiempo completo

    At DXC Technology Inc., we use technology to deliver mission-critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate.As a Customer Service Representative, you will be part of our team providing remote service; customer access, and service delivery. Technical teams focus on solving various...

  • Customer Service Lead

    hace 4 días


    Buenos Aires, Buenos Aires C.F., Argentina Ar12 Alcon Laboratorios S.A. Company A tiempo completo

    Job DescriptionWe are seeking a Customer Service Lead to join our team at Ar12 Alcon Laboratorios S.A. Company.Key Responsibilities:Providing customer service and support via phone, online chat, or textResolving customer issues through analysis and problem-solvingLiaising between customers, production, and distribution departmentsRequirements:Excellent...


  • Buenos Aires, Buenos Aires C.F., Argentina Enpal A tiempo completo

    Job SummaryWe are seeking a skilled Customer Service Specialist to join our team at Enpal, a leading provider of solar PV systems and energy solutions. This role offers the opportunity to shape a better and cleaner future by delivering top-notch customer service.About the RoleThis is a remote job that requires full-time commitment without the need for...


  • Buenos Aires, Buenos Aires C.F., Argentina Graphic Makers And Printers A tiempo completo

    Company Overview: We are Graphic Makers and Printers, a company with over 40 years of experience in Printed Graphic Design.Why Join Us?Industry Leader in Takeout Menus: We design and print high-quality takeout menus for restaurants, helping them showcase their brand and attract customers.Affordable Advertising Solutions: From eye-catching print materials to...


  • Buenos Aires, Buenos Aires C.F., Argentina Graphic Makers and Printers A tiempo parcial

    Company Overview:We are Graphic Makers and Printers, a company with over 40 years of experience in Printed Graphic Design.Why Join Us?- Industry Leader in Takeout Menus: We design and print high-quality takeout menus for restaurants, helping them showcase their brand and attract customers.- Affordable Advertising Solutions: From eye-catching print materials...


  • Buenos Aires, Buenos Aires C.F., Argentina Abroad Work A tiempo completo

    Customer Service Ambassador: Deliver Exceptional Experiences at Abroad WorkWe're passionate about providing a great shopping experience for our customers, and we're seeking a skilled Customer Service Ambassador to join our team in Buenos Aires, Argentina.This role offers the perfect blend of customer interaction, teamwork, and personal development. You'll...

  • Customer Service

    hace 5 días


    Buenos Aires, Buenos Aires C.F., Argentina Vp Consultores Rh A tiempo completo

    Importante empresa de merchandising incorpora a su equipo de trabajo un Analista de Customer Service**Requisitos**:Estudiante de las carreras de Mkt, comercialización, Administracion de empresas, o afines.Será valorada la experiência en posiciones similrares Habilidad e interés por la tecnología /DigitalBeneficiosPosicion Hibrida L a V de 9 a 18 hs +...


  • Buenos Aires, Buenos Aires C.F., Argentina Graphic Makers And Printers A tiempo completo

    Company Overview: Graphic Makers and Printers is a leading provider of printed graphic design solutions with over 40 years of experience. Our company offers comprehensive services, including printing and direct mail, text message advertising, and online solutions to enhance businesses' digital presence.Why Choose Us?As an industry leader in takeout menus, we...

  • Success Manager

    hace 3 días


    Buenos Aires, Buenos Aires C.F., Argentina Zebra A tiempo completo

    Job Description:This Success Manager - Customer Advocate role is a critical position that requires a unique blend of technical expertise, business acumen, and interpersonal skills. You will serve as the post-sale creator of programs and calls to action to drive lifecycle retention and adoption for segments of customers.You will work closely with sales and...


  • Buenos Aires, Buenos Aires C.F., Argentina Sagan Recruitment A tiempo completo

    About the Position: We are seeking a highly skilled Customer Service Representative & Scheduling Assistant to join our team at Sagan Recruitment. This role involves being the first point of contact for customers, answering inbound calls, responding to inquiries, and scheduling free in-home evaluations.Key Responsibilities:Answer inbound calls, address basic...


  • Buenos Aires, Buenos Aires C.F., Argentina Ghidini Rodil A tiempo completo

    LAPPCOImportante compañía internacional dedicada a la industria petroquímica, incorpora Representante de Customer Service para sumar a su equipo.Nos orientamos a profesionales graduados, estudiantes o personas con experiência en Comercio Exterior, Logística o a fines, con experiência de al menos 2 años en posiciones similares y conocimientos en...


  • Buenos Aires, Buenos Aires C.F., Argentina Prometeo Talent A tiempo completo

    **Job Overview**As a Client Service Operations Manager at Prometeo Talent, you will play a crucial role in ensuring clients derive maximum value from our products and services. This position requires broad guidance to facilitate long-term relationships with clients.Key ResponsibilitiesEnsure contract specifications are fulfilled, and ad-hoc client requests...


  • Buenos Aires, Buenos Aires C.F., Argentina buscojobs Argentina A tiempo completo

    Para importante empresa de servicios NVOCC; buscamos un customer service de importación.Sus principales funciones serán:Coordinación, ejecución y seguimiento completo de las importaciones marítimas.Requisitos:- Experiência de al menos 1 año en el rubro de comercio exterior.- Dominio y manejo de la documentación necesaria para importaciones.- Graduado...


  • Buenos Aires, Buenos Aires C.F., Argentina Cbt A tiempo completo

    Job DescriptionCbt is a company that values exceptional customer service. As a Multilingual Customer Service Representative, you will be responsible for providing support to customers via various channels, including phone, email, and live chat. Your primary goal will be to address customer inquiries, resolve issues, and provide clear information about our...


  • Buenos Aires, Buenos Aires C.F., Argentina DXC Technology Inc. A tiempo completo

    We are currently seeking a Customer Service Representative Tech Support to join our team at DXC Technology Inc. As a Customer Service Representative Tech Support, you will be responsible for providing technical support to customers via phone, email, and chat.Key ResponsibilitiesThe Customer Service Representative Tech Support will be required to:Provide...


  • Buenos Aires, Buenos Aires C.F., Argentina Flybondi A tiempo completo

    Agente de Customer ServiceNuestro grupo humano está orientado hacia la excelencia en el servicio, innovando y sirviendo con pasión, experiência y responsabilidad.Nos encontramos en la búsqueda de un/a Agente de Customer Service para sumarse a nuestro equipo.**Responsabilidades**:- Resolución y seguimiento de consultas y/ó reclamos a través de nuestra...