Senior Technical Service Manager
hace 4 semanas
We are seeking a highly skilled Technical Service Manager to join our SAP Enterprise Cloud Services (ECS) organization. As a key member of our team, you will be responsible for delivering high-quality results consistently and contributing to SAP's Global strategy of helping customers adopt SAP S/4HANA on their path to the Intelligent Enterprise.
Key Responsibilities- Act as a trusted technical advisor for our clients and partners, analyzing customer business requirements and problems.
- Govern ECS customer relationship management from a technical perspective, advocating for the customer and bringing the power of ECS to enrich customer experience.
- Work closely with Customer Delivery Managers and ECS internal service delivery to serve and delight our customers, providing quality services to satisfy their needs and resolving technical complexities throughout their entire lifecycle.
- Strong experience with SAP Technical Administration, including SAP Basis and Administration and Operations of SAP solutions.
- Excellent command of de-escalating critical situations and experience in customer-facing roles.
- Hands-on experience with working knowledge of Unix/Linux flavors, SAP HANA, and Sybase databases.
- Hyperscaler knowledge (Azure, AWS, and GCP) is a plus.
At SAP, we are committed to creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
We are proud to be an equal opportunity workplace and are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
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