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Senior Technical Service Manager
hace 2 meses
ABOUT THE ROLE
As a key member of SAP's Global strategy, we are seeking an accomplished SAP Basis Consultant to deliver high-quality results consistently. This role involves contributing to the adoption of SAP S/4HANA on customers' path to the Intelligent Enterprise, enabling them to accelerate their cloud transformation journey. The Technical Service Manager will analyze customers' business requirements, problems, and act as a trusted technical advisor for our clients and partners.
EXPECTATIONS AND TASKS
The Technical Service Manager will govern ECS customer relationship management from a technical perspective, advocating for the customer and bringing the power of ECS to enrich customer experience. This role involves working as a team with Customer Delivery Managers and ECS internal service delivery to serve and delight our customers, by providing quality services to satisfy their needs and resolving technical complexities throughout their entire lifecycle.
- Primary contact for the customer regarding technology discussions, innovations and recognized as the escalation point for technical issues
- Understands the customer business, goals and challenges in order to suggest solutions & services
- Advises customers on technical requirements, constraints and support in all sorts of technical situations (incl. IT critical situations) throughout their lifecycle within ECS
- Identifies and positions ECS services that deliver value to the customer from ECS portfolio
- Supports customer's Intelligent Enterprise transformation by acting as technical consultant
- Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.
- Experience and knowledge in SAP NetWeaver Administration, migration and upgrades
- Understanding of SAP High Availability or Disaster Recovery architecture, network and virtual technologies (load-balancer, virtual machine)
- Identify top issues, define service plan and drive implementation of identified action items across customer landscape
- Deep experience in technical planning, implementation, configuration and integration of SAP solutions
- Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, Successfactors etc. (good to have)
- Design optimal SAP configuration to maximize system performance and availability.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
- Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management.
- Solid know-how on SAP Technologies and Products (SAP certification highly beneficial),
- Analytical, solution-oriented and experience in working with cross-cultural teams or individuals
- Hyperscalers certification (AWS, Azure, GCP) is a plus
- Experience with shell scripting is desired.
LANGUAGE SKILLS
- English (advanced/fluent written & spoken)
- Spanish is a plus
WORK EXPERIENCE
- Strong experience with SAP Technical Administration with SAP Basis and should have knowledge & experience on Administration and Operations of SAP solutions.
- Experience in customer facing role and should have excellent command on de-escalating the critical situations.
- Hands on experience with working knowledge of Unix/Linux flavors
- Hands on experience with working knowledge of SAP HANA and Sybase databases
- Hyperscaler (Azure, AWS and GCP) knowlodge is a plus
