Customer Support Specialist

hace 3 días

Buenos Aires, Argentina Wibit Consulting & Services (WibitCS) A tiempo completo
Customer Support Advisor - German

In collaboration with a leading BPO/outsourcing company, we are seeking a Customer Support Advisor - German to join our team in Barcelona. Our company is committed to improving the quality of life of our global community by developing household and healthcare products trusted and relied upon by consumers worldwide.

Key Responsibilities:

  • Ensure the smooth daily operation of our services by handling contacts over the telephone and by email.
  • Care for customer satisfaction, making sure that you are going the extra mile with each and every contact.
  • Support our drivers and passengers, ensuring a timely response to assist with any of their questions or concerns.
  • Strive for first contact resolution to resolve driver and passenger queries efficiently and satisfactorily.
  • Follow internal processes and systems to resolve customer issues, taking the recommended next best actions.
  • Demonstrate a full understanding of our client and brand values.

Requirements:

  • Fluent level of both written & spoken German (native)
  • Able to communicate clearly and effectively in written and spoken English.
  • Experience in the customer service industry and ideally in a Contact Centre environment.
  • Be patient and empathic as you'll be supporting a paratransit service.
  • Autonomous and fast learner to provide effective support and to be proactive, with a "can-do" attitude.
  • Solution-oriented to provide the correct and best outcome for the customer.
  • Be passionate about giving a great customer experience & have the ability to connect with customers, build rapport, and show empathy.
  • Well organized and able to prioritize the workload with the ability to work under pressure, and to calm even in stressful situations.

What We Offer:

  • Full Time (39 hours per week) - rotating schedule Monday - Sunday to 7 am to 4 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
  • Fully Paid Training that optimally prepares you for your job - 4 weeks duration (office-based).
  • 24 holiday days per year on a full-time basis.
  • Best-in-class people engagement activities and programs.
  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
  • Employee Assistance Program - Free, confidential, and impartial guidance and support.
  • Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organization.
  • Option to sign up for Discounted Private Health Insurance.
  • Referral Program: Refer a Friend and get a Referral bonus.
  • Access to specialized LinkedIn training courses.

  • Customer Support Specialist

    hace 4 meses

    Buenos Aires, Argentina Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Customer Support Specialist

    hace 5 meses

    Buenos Aires, Argentina Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Customer Support Operations Specialist

    hace 4 días

    Buenos Aires, Argentina AirHelp A tiempo completo

    Customer Support Operations SpecialistJoin AirHelp's Customer Support team as a Customer Support Operations Specialist and play a key role in delivering exceptional customer experiences.As a Customer Support Operations Specialist, you will be responsible for assisting customers at every stage of our claim-handling process, from assessing claims to...

  • Admin & Customer Support Specialist

    hace 4 meses

    Buenos Aires, Argentina Hustler Marketing A tiempo completo

    **Company Introduction**: - FATJOE is a leading provider of on-demand SEO and digital marketing services. Founded in 2012, our company has become renowned as one of the world’s largest providers of outsourced Link-Building, SEO Services, Content Creation, Design, and Video services. _ - With a global reach, we collaborate with over 5,000 agencies to power...

  • Customer Support Specialist

    hace 4 semanas

    Buenos Aires, Argentina RateHawk A tiempo completo

    Join RateHawk's Team as a Customer Support SpecialistWe're a fast-growing international travel-tech company looking for a skilled Customer Support Specialist to join our team. As a key member of our support team, you'll be responsible for providing exceptional customer service to our international clients and partners.Key Responsibilities:Customer Support:...

  • Customer Support Operations Specialist

    hace 4 días

    Buenos Aires, Argentina AirHelp A tiempo completo

    Customer Support Operations SpecialistJoin AirHelp's Customer Operations team as a Customer Support Operations Specialist and play a vital role in delivering exceptional customer experiences.Department: Customer OperationsEmployment Type: Full TimeLocation: WarsawReporting To: Natalia GottoAbout the RoleAs a Customer Support Operations Specialist, you will...

  • Customer Support Operations Specialist

    hace 4 días

    Buenos Aires, Argentina AirHelp A tiempo completo

    {"h2": "Customer Support Operations Specialist at AirHelp", "p": "Join our team as a Customer Support Operations Specialist and contribute to delivering exceptional customer experiences. As a key member of our Customer Support team, you will be responsible for assisting customers at every stage of our claim-handling process, from assessing claims to...

  • Technical Customer Support Specialist

    hace 4 meses

    Buenos Aires, Argentina Jules A tiempo completo

    Hi there! We are Jules and our client is looking for a **Technical Customer Support Specialist!** **Note to Applicants**: - **Application Language**:Please submit your CV in English. Applications submitted in other languages will not be considered. **About the Position** We are seeking a passionate and technical customer support specialist to join our...

  • Customer Support Representative

    hace 1 semana

    Buenos Aires, Argentina Sur A tiempo completo

    Customer Support SpecialistWe are seeking a skilled Customer Support Specialist to join our team at Sur. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their technical issues are resolved efficiently and effectively.Key ResponsibilitiesRespond to customer inquiries in a timely...

  • Technical Customer Support Specialist

    hace 4 meses

    Buenos Aires, Argentina Builder Lead Converter A tiempo completo

    **Builder Lead Converter**: **Technical Customer Support Specialist (TCSS)**: **Builder Lead Converter**, a leading Software With a Service (SwaS) company specializing in remodeler & home builder lead generation and sales, is seeking a talented and dedicated **Technical Customer Success Specialist (TCSS)** to join our team and contribute to our mission of...

  • Customer Support Specialist

    hace 4 semanas

    Buenos Aires, Argentina Motorola Solutions A tiempo completo

    Job DescriptionJob SummaryMotorola Solutions is seeking a highly skilled and experienced Customer Support Specialist to join our team. As a key member of our Post Sales Services and Support team, you will be responsible for providing technical support and services to our customers, ensuring their satisfaction and loyalty.Key ResponsibilitiesProvide technical...

  • Customer Support Specialist

    hace 4 meses

    Buenos Aires, Argentina Bionic Talent A tiempo completo

    **About the client**: Our client is a leading law agency based in the USA. They specialize in helping lawyers harness the power to grow their practices and reach their goals. **About the role**: As a Customer Support Specialist, you will be responsible for addressing customer inquiries, resolving problems, and providing exceptional service. Your primary...

  • Support Specialist

    hace 4 meses

    Buenos Aires, Argentina Webxloo, LLC A tiempo completo

    Job Overview: We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues. **Responsibilities**: - Assist clients with product...

  • Administrative Support Specialist

    hace 4 semanas

    Buenos Aires, Argentina Sirius Support A tiempo completo

    About the Virtual Assistant PositionWe are seeking a highly skilled Virtual Assistant to provide administrative support to our team while working remotely. As a key member of our Sirius Support team, you will be responsible for handling administrative projects and delivering high-quality work with minimal supervision.The ideal candidate will have experience...

  • Senior Customer Support Specialist

    hace 4 días

    Buenos Aires, Argentina RavenPack A tiempo completo

    About usRavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...

  • Customer Support Specialist

    hace 1 mes

    Buenos Aires, Argentina MentorMate A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at MentorMate. As a key member of our technical support team, you will be responsible for monitoring network performance, identifying and resolving issues, and providing exceptional customer service.Key ResponsibilitiesMonitor customer services per platform and act on...

  • Support Specialist

    hace 3 días

    Buenos Aires, Argentina Klaravik AB A tiempo completo

    About Klaravik ABKlaravik AB is a leading online auction platform that connects buyers and sellers from around the world. With a strong presence in the market, we offer a unique opportunity for individuals to join our team and contribute to our growth.Job DescriptionWe are seeking a highly skilled and customer-focused Support Specialist to join our team. As...

  • Administrative Support Specialist

    hace 2 semanas

    Buenos Aires, Argentina Sirius Support A tiempo completo

    About the Virtual Assistant PositionWe are seeking a highly skilled Virtual Assistant to provide administrative support to our team while working remotely. As a Virtual Assistant, you will be responsible for handling administrative projects and delivering high-quality work with minimal supervision.The ideal candidate will have experience in fulfilling...

  • Customer Support Specialist

    hace 4 meses

    Buenos Aires, Argentina Teem A tiempo completo

    Teem is looking for a passionate and dedicated Customer Support Specialist You will be part of a dynamic and fast-paced team committed to providing the ultimate patient experience. This position requires strong emotional intelligence, attention to detail, and proficiency in both written and verbal English. **Key Responsibilities**: - Field and manage all...

  • Customer Support Specialist

    hace 7 días

    Buenos Aires, Argentina Motorola Solutions A tiempo completo

    Job DescriptionMotorola Solutions is seeking a highly skilled and experienced Customer Support & Field Engineer to join our team. As a key member of our Post Sales Services and Support team, you will be responsible for providing technical support and services to our customers, ensuring the successful implementation and deployment of our solutions.Main...