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Technical Solution Expert

hace 1 semana

Rosario, Santa Fe, Argentina Alliah A tiempo completo

We are seeking a talented and dynamic Customer Success Software Developer to join our team and play a crucial role in bridging the gap between customer support and software development, playing a key role in both customer engagement and technical implementation.

The ideal candidate is passionate about leveraging technology to solve real-world problems, providing exceptional customer experiences, and ensuring the highest quality in both products and services. Our company, Alliah, offers a globally integrated software, sales, and marketing team of talented and passionate individuals.

**Job Responsibilities:**

  • Sales Support: Work closely with the sales team to provide technical support during the sales process, addressing client inquiries and helping to tailor solutions to meet specific needs.
  • Proposal Development: Assist in the preparation of technical proposals, ensuring that all product specifications and capabilities are communicated.
  • Product Demonstrations: Conduct technical product demonstrations and training sessions for potential and existing clients.
  • Installation Support: Participate in major installs to ensure all IoT devices are working properly, software is set up for customers, and that users are trained to use the systems.
  • Customer Feedback: Gather and relay customer feedback to the product development team to inform future improvements and features.

**Qualifications/Skills:**

  • Bachelor's degree in Engineering, Computer Science, Business, or a related field.
  • Minimum 2 years of experience in sales, customer support, quality assurance, or software development.
  • Familiarity with IoT devices, SaaS platforms, and basic troubleshooting.
  • Excellent verbal and written communication skills in English (additional Asian languages are a plus).
  • Strong analytical and problem-solving skills, with attention to detail.
  • Ability to work independently in a remote setting and manage multiple responsibilities.
  • Knowledge of the Asian market dynamics, including cultural and business practices.