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**Passionate about the latest trends in Tech?**
What if you had a chance to be a part of the world's leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 50+ languages and have the most diverse professional and cultural backgrounds.
Join our SupportYourApp team as a** Technical Support Consultant** and get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe Excited? Let's see what it takes.
**What You Will Do**:
- Always be up-to-date with the cutting-edge technology;
- Monitoring systems, website errors and escalating technical requests to other departments;
- Going through logs, patches, patterns, diagnose, troubleshoot, debug and handle other cybersecurity related questions;
- Handling and notifying customer incidents and RCAs;
- Generate and maintain maintenance tickets;
- Working with Jira tickets;
- Become a product expert and constantly grow.
**Requirements**:
- Fluent German and English;
- Technical support experience;
- General knowledge in the following systems: wGET, Curl, OpenSSL, hping, TCPtraceroute, MTR, Whois, Nslookup/DIG;
- Basixc Nginx knowledge;
- Desire to learn, research, and develop;
- Analytical thinking;
- Customer oriented and responsible attitude.
**Will be a great plus**:
- Experience with Linux;
- Experience with native speakers;
- International exchange programs participation.
**Benefits**:
- Fixed schedule (Monday-Friday, 4am-12pm, Argentina time);
- Competitive compensation;
- Enjoy working remotely;
- Paid intensive training and trial period;
- Great management with no bureaucracy;
- Good bonuses for referring friends (referral program);
- SupportYourApp Medical Policy;
- Various sports events and team buildings;
- Occasional business trips.
**Who are we?**
SupportYourApp is a leading customer support outsourcing company. We work with 30+ countries and speak in 50+ languages. There are amazing startups as well as leaders of IT industry among our clients. Grab your chance to join them, and send us your CV in English, pointing out your outstanding skills
We are a family of like-spirited people determined to make the world a happier place, one satisfied customer at a time. We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.
