Implementation Specialist

XTM is a leading provider of advanced localization technology, helping global enterprises streamline and automate their translation and localization processes. Our cutting-edge platform, including XTM Cloud (translation management system), XTRF (business and vendor management solution), and Rigi (software localization solution), empowers organizations to expand into global markets faster and more effectively.

Join a global leader in localization technology, trusted by renowned brands such as Volvo, Firestone, and FARFETCH. Our solutions, powered by AI, support over 220 languages and offer 40+ seamless integrations, enabling companies to reduce localization costs by up to 60%, speed up time-to-market by 80%, and increase output by 250%.

We are looking for an **Implementation Specialist** in the **NASA region** to join our dynamic team and play a critical role in helping our clients harness the full potential of our platform.

**Key Responsibilities**:

- **Client Onboarding & Training**: Guide enterprise clients through the onboarding process, ensuring they understand how to best leverage XTM’s localization tools to meet their needs.
- **Solution Customization**: Collect and analyze customization needs and mediate communication between the Customization department and the Customer.
- **Project Management**: Lead implementation projects from kickoff to completion, ensuring timelines are met and any challenges are swiftly resolved.
- **Quality Assurance**:Evaluate post-implementation performance to ensure that the system is operating effectively and meets the predetermined outcomes.
- **Client Support**: Act as the main point of contact during the implementation phase, providing proactive support and troubleshooting technical issues.
- **Cross-Functional Collaboration**: Work closely with Sales, Product, and Engineering teams to ensure smooth delivery and to advocate for customer needs.
- **Client Success Monitoring**: Oversee and evaluate the success of the implementation, making recommendations for optimization and additional services as needed.
- **Continuous Improvement**:Gather feedback post-implementation for insights into further improvements and future enhancements.

**Key Qualifications**:

- **Experience**: 3-5 years of experience in software implementation, client onboarding, or technical project management (experience in localization or translation management systems is a must).
- **Technical Skills**: Familiarity with translation management systems (TMS), or software localization tools. Experience with APIs and integrations is an advantage.
- **Problem-Solving**: Ability to assess and troubleshoot technical challenges and provide tailored solutions.
- **Communication**: Excellent verbal and written communication skills to interact with clients and internal teams.
- **Project Management**: Strong project management skills with the ability to manage multiple projects and deadlines.
- **Languages**: Fluency in English.
- **Location**: Must be based within the NASA region (North America, South America).

**What We Offer**:

- A collaborative, global team environment with room for professional growth.
- The chance to work with cutting-edge technology that is shaping the future of localization.
- Training and personal development opportunities.
- Remote working.

To be considered for this role, please send us an English version of your resume.