Enterprise Support Engineer

hace 4 semanas


Rosario, Argentina Flexiti Financial A tiempo completo

**Flexiti Financial**

**Enterprise Support Engineer**

Flexiti Financial is looking for an Enterprise Support Engineer to join its IT team. Supporting the Manager of Enterprise Support and the Director of Engineering, the Enterprise Support Engineer will help to support and relieve the pressure on the development teams. You are an expert troubleshooter with the ability to remove roadblocks and ensure smooth day-to-day operations.

**Responsibilities**
- Directly help our customers and vendors by researching & troubleshooting software or hardware related issues
- Work directly with development engineers and business stakeholders to recommend and resolve issues
- Provides accurate & timely updates on issues relating to incident management and support.
- Properly escalate unresolved issues to appropriate internal teams
- Ensure issues and troubleshooting steps are properly logged
- Document technical knowledge in the form of notes and manuals
- Prioritize and manage several open issues at one time
- Work to improve system resilience, including both failover and disaster recovery capabilities.
- Implement automated support processes.
- Implement and monitor mitigating controls such as alerts

**Qualifications**
- 3 years’ experience in a support (or related) role
- Excellent Problem-Solving Skills
- Technical Knowledge in
- Relational databases (ex. Microsoft SQL Server)
- NoSQL databases (ex. MongoDB)
- Telemetry & Logging Tools (ex. DataDog)
- Incident and Change Management tools (ex. Jira/Service Now)
- Bachelor's degree in Information Technology, Computer Science, or relevant field
- Excellent communicator who swiftly grasps technical requirements and issues, then creates solutions to meet a customer’s specific needs
- Strong written and verbal communication skills
- Belief in the importance of teamwork, cooperation, and communication
- Written & Verbal advanced skills in English

Nice to have:

- Technical Knowledge in
- Java Spring framework
- MuleSoft
- C#,.NET Core, ASP.Net
- Modern JavaScript frameworks (ex. Angular, Vue JS, React)
- RESTful APIs and Microservice Architecture
- NodeJs (Ex. Express)

**What We Offer**

Below are just a few reasons why people love working here:

- An opportunity to be a part of an award winning and fast growing company
- An innovative culture that promotes autonomy and flexibility
- A dynamic team and working environment that provides ongoing support
- Competitive compensation package commensurate to experience



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