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Lead Linux Support Engineer
hace 1 mes
**Responsibilities**:
- Acting as a point of technical escalation and expertise for other levels of support - 3rd line
- Discussing problem resolution with client and internal managers
- Work within established configuration and change management policies to plan agree and deliver changes
- Analyzing and making changes to infrastructure to improve performance
- Ensuring the correct set-up of monitoring systems
- Maintaining and improving support information and documentation
- Mentoring junior technical staff
- Occasional involvement in installation projects
- Participate in an on-call rota to provide out-of-hours support only for major incidents
**Qualifications and Experience**:
- Excellent commercial experience of supporting and administering Linux systems ideally Centos/RHEL but not limited to other distributions
- Previous experience in a 2nd line or 3rd line support role
- Scripting experience in at least one medium (Shell/Perl/Python)
- Experience performing patching and running day-to-day maintenance
- Understanding of TCP/IP networking and diagnosis
- Experience monitoring and troubleshooting performance related issues
- Excellent standard of English language both verbal and written
- Well-developed communication skills
**Additional Information**:
Desirable skills:
- Experience of automation tools such as Ansible, Puppet
- Strong documentation skills
- Experience of Cobbler or any other management tool.
- Experience with Kali, Ubuntu, Suse, Amazon Linux
- Complimentary skills with some of the following:
- Storage Solutions: HP/EMC,
- Backup Technologies: Symantec NetBackup,
- Azure, AWS,
- Working knowledge of ITIL