SaaS Billing Support Specialist
hace 2 semanas
We are seeking an experienced professional to join our team as a SaaS Billing Support Specialist. This role requires a strong understanding of billing systems, particularly with Stripe, and hands-on experience with customer support platforms like Zendesk.
Key Responsibilities:- Manage and resolve billing queries and issues in a timely manner.
- Collaborate closely with our core team to ensure billing accuracy.
- Respond to customer inquiries in Zendesk, track, prioritize, and address their concerns.
- Work in a 24x5 and later 24x7x365 shift.
- Offer comprehensive support to our customers using Stripe for their transactions.
- Handle challenging situations with professionalism and resilience.
- Minimum of 3 years experience in SaaS billing support.
- Proficiency with Stripe and Zendesk is a must.
- A strong numerical aptitude and a keen eye for detail.
- Ability to handle difficult situations and feedback with grace and maturity.
- Opportunity to work for a rapidly growing AI SaaS company with a 2+ million user audience.
- Work directly with seasoned SaaS entrepreneurs (20+ years each business experience) and a highly productive, results-oriented team.
- Ability to define the future of AI and learn from the best.
Please specify code AIPRMbilling3 in the first line and your timezone in the second line of your response to this.
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