SaaS Billing Support Specialist at AIPRM

hace 2 semanas


Buenos Aires, Argentina AIPRM, Corp. A tiempo completo
About the Role

We are seeking an experienced SaaS Billing Support Specialist to join our team at AIPRM. As a key member of our operations team, you will be responsible for managing and resolving billing queries and issues in a timely manner.

Key Responsibilities
  • Manage and resolve billing queries and issues in a timely manner.
  • Collaborate closely with our core team to ensure billing accuracy.
  • Respond to customer inquiries in Zendesk, track, prioritize, and address customer concerns.
  • Work in a 24x5 and later 24x7x365 shift.
  • Offer comprehensive support to our customers using Stripe for their transactions.
  • Handle challenging situations with professionalism and resilience.
Requirements
  • Minimum of 3 years experience in SaaS billing support.
  • Proficiency with Stripe and Zendesk is a must.
  • A strong numerical aptitude and a keen eye for detail.
  • Ability to handle difficult situations and feedback with grace and maturity.
What We Offer
  • Opportunity to work for a rapidly growing AI SaaS company with a 2+ million user audience.
  • Work directly with seasoned SaaS entrepreneurs (20+ years each business experience) and a highly productive, results-oriented team.
  • Ability to define the future of AI and learn from the best.

Please specify code AIPRMbilling3 in the first line and your timezone in the second line of your response to this.



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