Consumption Support Specialist Coe

hace 4 meses

Buenos Aires, Argentina SAP A tiempo completo

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**YOUR FUTURE ROLE**:
The role of the **Consumption Support Specialist** includes the following activities:

- Provide post-sales support for billing and consumption related issues / inquiries and act as dedicated point of contact for customers, partners, and internal stakeholders (i. e. Account Executives)
- Actively manage ticket inbox, monitor incoming support requests, answer internal/external support queries within defined Service Level Agreements (SLAs) and drive ticket/problem resolution end-to-end
- Review incoming tickets / inquiries and check against contractual documents, correspondence, consumption records. Identify customer related information and verify consumption data in different systems
- Align on customer intention with customer and/or Account Executive and define appropriate problem resolution path
- Proactively interact with other SAP support functions and identify appropriate external support resources if L1 resolution is not possible.
- Assign tickets to appropriate external resources and process support requests across external L1, L2 and L3 support levels to final resolution (request data, active follow-up, and status tracking)
- Actively cooperate with consumption billing team contributing to complex cases resolution
- Drive root cause analysis to further enhance and stabilize billing system
- Actively drive ticketing process optimization to enhance support service
- Pro-actively support escalation manager in case of incident escalation
- Support maintenance of support knowledgebase

**YOUR PROFILE**:
To qualify for the job, you should bring the following abilities
- Education: Bachelor’s degree in Business, Computer Science, Information Technology, or a related field.
- Experience: min 2 years of experience in support position (preferable) or equivalent work experience. Good level of Support and Finance knowledge
- Technical Skills: Good level of understanding of SaaS software products and the ability to troubleshoot and resolve complex technical and/or financial issues efficiently
- Problem-Solving Skills: Strong analytical and problem-solving abilities, with a customer-centric mindset.
- Communication Skills: Excellent and fluent English communication skills (verbal and written), with the ability to communicate complex technical and financial information clearly.
- Collaboration: Enjoy working in an agile, fast-changing environment and with globally distributed cross-functional teams. Team player with positive attitude and open to feedback and high level of stress resilience

**ABOUT THE TEAM / BRAND / LINE OF BUSINESS**

The Global Finance Success (GFS) Consumption CoE is responsible for all consumption commercial model billing. In aspiration of high automation billing requirements are defined for the internal systems involved and process and system improvements advanced. The Private Cloud Consumption Billing team prepares, analyzes and process balance statements for the public cloud commercial models. The work results in monthly billing statements for the customer to understand their usage of SAP Software. The Consumption Support team supports customers, partners, and internal stakeholders in case of questions or problems related to balance statements and consumption and closely works with colleagues on process improvements and the onboarding of new models.

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 402845 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

  • Consumption Support Associate Coe

    hace 4 meses

    Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Consumption Coe Public Cloud Billing Specialist

    hace 4 meses

    Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** **What you´ll do**: - Be dedicated point of contact for both external and internal customers for consumption related topics - Reviewing incoming inquiries/disputes and checking against contractual documents, correspondence, consumption records - Proactively interacts with other SAP support functions (O2I/...

  • Consumption Coe

    hace 3 meses

    Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Consumption Coe

    hace 3 meses

    Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Calculations Coe Specialist

    hace 6 meses

    Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** **About the team** The Americas Commercial CoE team is committed to delivering expert deal support and fostering collaborative partnerships with the Americas Sales organization. **Summary & Role Information** As a Commercial Finance Specialist at Calculations CoE, you will play a pivotal role in: - ** Expert Deal...

  • Calculations Coe Specialist

    hace 7 meses

    Buenos Aires, Argentina SAP A tiempo completo

    **Bring out your best** **About the team** The Americas Commercial CoE team is committed to delivering expert deal support and fostering collaborative partnerships with the Americas Sales organization. **Summary & Role Information** As a Commercial Finance Specialist at Calculations CoE, you will play a pivotal role in: - ** Expert Deal Support**:...

  • Calculations Coe Specialist

    hace 7 meses

    Buenos Aires, Argentina SAP A tiempo completo

    **Bring out your best** **About the team** The Americas Commercial CoE team is committed to delivering expert deal support and fostering collaborative partnerships with the Americas Sales organization. **Summary & Role Information** As a Commercial Finance Specialist at Calculations CoE, you will play a pivotal role in: - ** Expert Deal Support**:...

  • Consumption Coe Public Cloud Operations

    hace 4 meses

    Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Calculations Coe Specialist

    hace 6 meses

    Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Calculations Coe Specialist

    hace 3 meses

    Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Finance Specialist: R2r Expense Coe

    hace 7 meses

    Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** Do you demand the best from your professional career? Are you inspired by excellence? Do you want to contribute with your already gained knowledge in SAP to a world that runs better? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations...

  • Finance Operations Specialist- Private Cloud

    hace 2 meses

    Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Coe Support Engineer

    hace 7 horas

    Buenos Aires, Argentina SAP A tiempo completo

    **What we offer** **Expected Travel: 0 - 50%** **Career Status: Professional** **Employment Type: Regular Full Time** **QUALIFICATIONS / SKILLS AND COMPETENCIES** - Minimum of 2 years of experience in SAP ECC / S/4HANA Finance related areas as implementation consultant. - Required knowledge of: - SAP ECC or S/4HANA Finance expert in core modules (New GL,...

  • Support Specialist

    hace 7 meses

    Buenos Aires, Argentina Webxloo, LLC A tiempo completo

    Job Overview: We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues. **Responsibilities**: - Assist clients with product...

  • Gfss R2r Revenue Accounting Coe

    hace 4 meses

    Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Finance Specialist: R2r Cash, Bank

    hace 6 meses

    Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** Do you demand the best from your professional career? Are you inspired by excellence? Do you want to contribute with your already gained knowledge in SAP to a world that runs better? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations...

  • Finance Specialist: HR

    hace 7 meses

    Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Finance Specialist: HR

    hace 7 meses

    Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** Do you demand the best from your professional career? Are you inspired by excellence? Do you want to contribute with your already gained knowledge in SAP to a world that runs better? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations...

  • Customer Support Specialist

    hace 7 meses

    Buenos Aires, Argentina Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Wordpress Support Specialist

    hace 7 meses

    Buenos Aires, Argentina Pronto Marketing A tiempo completo

    **Company Description** Pronto Marketing** is a full-service WordPress agency providing website support and digital marketing services to over 1,000 small businesses around the world, primarily in the United States. Founded in 2008 in Thailand, we have a team of 100+ professionals comprising everything from developers, designers, copywriters to project...