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SAP SE is committed to fostering a culture of innovation and collaboration. We offer a dynamic work environment that encourages learning, growth, and recognition of individual contributions. Our team is dedicated to delivering exceptional customer experiences.
Key Responsibilities:
- Serve as the primary point of contact for customers and internal stakeholders on consumption-related matters.
- Review and resolve customer inquiries, disputes, and consumption records in accordance with contractual documents and correspondence.
- Collaborate with cross-functional teams, including SAP support functions, to provide seamless support and resolution.
- Process support requests across various levels to ensure timely and effective resolution.
- Identify and propose process improvements to enhance team efficiency and productivity.
- Contribute to the resolution of complex cases and maintain a knowledge base of best practices.
- Ensure effective communication with customers throughout the support process.
Requirements:
- Experience with SAP systems is a plus, but not essential.
- Strong analytical and problem-solving skills, with a focus on delivering high-quality results.
- Ability to work in an agile environment, with a positive attitude and willingness to learn and support colleagues.
- Excellent verbal and written communication skills in English.
- University degree is a plus, but not mandatory.
- Good level of basic support/finance knowledge.
Note: Please upload your resume in English.
