Email and Phone Support Agent

hace 5 días


Buenos Aires, Buenos Aires C.F., Argentina Cognizant A tiempo completo

As an Ads Support Agent at Cognizant, you'll play a vital role in shaping the customer experience through email and phone support. Your primary responsibility will be to deliver top-notch customer support while working closely with a dynamic team.

We value candidates who demonstrate initiative, responsibility, and excellent communication skills. If you possess a strong technical profile or related experience in the field, we encourage you to apply.

Key Responsibilities:

  1. Provide professional customer support via email and phone.
  2. Manage deadlines and prioritize tasks accordingly.
  3. Communicate with customers using the right tools and methods.
  4. Offer accurate and complete information to customers.
  5. Maintain alignment with all procedures, guidelines, and policies.
  6. Go above and beyond to engage customers.
  7. Document essential information about each customer interaction.
  8. Exhibit a positive and empathetic attitude towards customers and teammates.
  9. Promptly read official communications and act on them.
  10. Receive feedback and implement new directives.
  11. Adapt quickly to changing priorities and team needs.

Necessary Skills and Experience:

  1. Excellent customer support and adaptability.
  2. Effective written and verbal communication skills.
  3. Able to translate complex ideas into user-friendly instructions.
  4. Strong interpersonal skills and ability to build rapport with customers.
  5. Excellent typing skills.
  6. Punctuality and commitment.
  7. Familiarity with Google tools (desirable).
  8. Proactivity, patience, responsibility, attention to detail, and independence.
  9. Problem-solving skills (critical thinking).
  10. Intermediate level of English (written and reading comprehension) is a plus.

Why Choose Cognizant?

  1. A career with one of the largest and fastest-growing IT services providers worldwide.
  2. Ongoing support and funding for training and development plans.
  3. Opportunity to work with leading global companies.
  4. Diverse, collaborative, and inclusive work environment.
  5. Competitive salary and great benefits, including OSDE and annual bonus.


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