Email and Phone Support Agent
hace 5 días
As an Ads Support Agent at Cognizant, you'll play a vital role in shaping the customer experience through email and phone support. Your primary responsibility will be to deliver top-notch customer support while working closely with a dynamic team.
We value candidates who demonstrate initiative, responsibility, and excellent communication skills. If you possess a strong technical profile or related experience in the field, we encourage you to apply.
Key Responsibilities:
- Provide professional customer support via email and phone.
- Manage deadlines and prioritize tasks accordingly.
- Communicate with customers using the right tools and methods.
- Offer accurate and complete information to customers.
- Maintain alignment with all procedures, guidelines, and policies.
- Go above and beyond to engage customers.
- Document essential information about each customer interaction.
- Exhibit a positive and empathetic attitude towards customers and teammates.
- Promptly read official communications and act on them.
- Receive feedback and implement new directives.
- Adapt quickly to changing priorities and team needs.
Necessary Skills and Experience:
- Excellent customer support and adaptability.
- Effective written and verbal communication skills.
- Able to translate complex ideas into user-friendly instructions.
- Strong interpersonal skills and ability to build rapport with customers.
- Excellent typing skills.
- Punctuality and commitment.
- Familiarity with Google tools (desirable).
- Proactivity, patience, responsibility, attention to detail, and independence.
- Problem-solving skills (critical thinking).
- Intermediate level of English (written and reading comprehension) is a plus.
Why Choose Cognizant?
- A career with one of the largest and fastest-growing IT services providers worldwide.
- Ongoing support and funding for training and development plans.
- Opportunity to work with leading global companies.
- Diverse, collaborative, and inclusive work environment.
- Competitive salary and great benefits, including OSDE and annual bonus.
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