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Client Implementation Manager
hace 1 semana
About Us: Inclusion. The Cloud Company values diversity and celebrates the unique perspectives of our employees. We strive to create a workplace that is inclusive and respectful of all individuals.
Your Role: As the Client Implementation Manager, you will be responsible for managing the distribution of configuration case workload amongst team members to ensure on-time and accurate completion of deliverables. You will partner directly with the Product team to understand new features and provide training to configuration team members as required.
Key Responsibilities:
- Manage and monitor distribution of configuration case workload amongst team members to ensure on-time and accurate completion of deliverables.
- Partner directly with the Product team to understand new features and provide training to configuration team members as required.
- Review client inquiries and research responses to issues while identifying when an item must be escalated to the appropriate department and Director's attention.
