Senior Client Services Manager
hace 4 días
The Role
As Senior Client Services Manager you will work within the Client Services team which sits within the wider Operations team. You will create and nurture long-term relationships with sales partners and resolve any issues that arise to ensure they and their clients are satisfied with our services. You should be an excellent communicator who's able to grasp client needs and brainstorm ways to fulfil them with the goal of helping to safeguard our revenue and retain clients. You will need to build deep relationships with sales partners, working with them to unlock the full potential of any given client over time, through best-in-class service, programmatic expertise, creative problem solving and excellent brief responses. You will also work closely with team members within Operations, Deal Delivery and Audience Development.
Responsibilities
- Build relationships with key stakeholders among sales partners
- Mentoring and coaching junior team members
- Taking ownership and leading on key accounts
- Create plans to address their business needs
- Schedule regular meetings with sales partners to ensure they are satisfied
- Educate the sales partner on new opportunities. Help sales team up-sell or cross-sell services and products
- Respond to brief requests, ensuring an attractive offering every time
- Provide reporting as needed for sales partners and clients
- Leverage the Deal Delivery team to ensure budgets are delivered and KPIs exceeded
- Collaborate with internal teams (e.g. sales, engineers, operations, senior management) to address client needs
- Promote value through client experience
- Review client dissatisfaction and concerns and seek to improve the client experience
Requirements
- Proven experience as a Client Relations Manager, Relationship Manager, Customer Success Manager or similar role within the martech or adtech space
- Experience of promoting value through customer experience
- Background in digital advertising
- Proficient in MS Office, with working knowledge of CRM platforms (e.g. HubSpot, Salesforce)
- A customer-oriented attitude
- Obsessive, relentless attention to detail
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team
Important Note: Please send the English version of your CV.
#J-18808-Ljbffr-
Client Services Manager
hace 6 días
Buenos Aires, Buenos Aires C.F., Argentina Cielo A tiempo completoCompany Description Are you ready to accelerate your career?Join Cielo as a Client Services Manager A career at Cielo will give you the opportunity to work with the industry's smartest people and to take ownership of your successCielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above.We create...
-
Financial Advisory Services Manager
hace 5 días
Buenos Aires, Buenos Aires C.F., Argentina Varsity Tutors A tiempo completoEy is seeking an experienced Financial Advisory Services Manager to join our Assurance team. As a senior professional, you will work closely with clients to provide advisory services including accounting and regulatory support for GAAP conversion and implementation, IPO assistance, transaction accounting, and financial reporting. Your key responsibilities...
-
Senior Category Manager
hace 5 días
Buenos Aires, Buenos Aires C.F., Argentina GDN Argentina A tiempo completoGDN Argentina is seeking an experienced Senior Category Manager - Managed Services to lead our category management efforts. As a key member of our Procurement team, you will be responsible for developing and executing strategies to drive value from our managed services supplier base.About the RoleThe ideal candidate will have a strong understanding of the...
-
Senior Project Manager
hace 3 horas
Buenos Aires, Buenos Aires C.F., Argentina Osmose Utilities Services, Inc. A tiempo completoCurrent job opportunities are posted here as they become available.Subscribe to our RSS feeds to receive instant updates as new positions become available.The Senior Project Manager plans, directs, coordinates and budgets activities for the utility services provided by Osmose.The project manager participates in the conceptual development of a project and...
-
Client Services Program Manager
hace 9 horas
Buenos Aires, Buenos Aires C.F., Argentina Kyndryl A tiempo completoAbout the RoleKyndryl is looking for an experienced Client Services Program Manager to lead the management of client relationships and ensure the successful delivery of clinical trial projects. The successful candidate will have excellent communication and project management skills, as well as experience working with cross-functional teams.Key...
-
Client Services Leadership Role
hace 6 días
Buenos Aires, Buenos Aires C.F., Argentina Cielo A tiempo completoJoin Our TeamCielo is seeking a motivated and experienced recruitment professional to join our team as a Client Services Manager. In this role, you will have the opportunity to work with the industry's smartest people and take ownership of your success. You will lead a high-performing team to provide high-quality services focused on exceeding client...
-
Client Services Specialist
hace 6 días
Buenos Aires, Buenos Aires C.F., Argentina Syneos Health A tiempo completoAt Syneos Health, we partner with industry experts to solve and execute against today's toughest commercialization challenges facing the world's leading healthcare companies.The Client Services Operations Specialist has primary responsibility for coordinating and assisting with departmental activities designated by the Supervisor and project-specific...
-
Senior Client Solutions Manager
hace 6 días
Buenos Aires, Buenos Aires C.F., Argentina Dev-Pro A tiempo completoJob DescriptionAs a Senior Client Solutions Manager, you will be responsible for driving strategy and client service expectations within different verticals across the country and globally. You will partner closely with the Head of Sales and serve as the advocate for your category both internally and externally. Your expertise will enable you to clearly...
-
Client Services Lead
hace 4 días
Buenos Aires, Buenos Aires C.F., Argentina Prometeo Talent A tiempo completoJob OverviewUnder broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.Essential FunctionsEnsures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.Assists...
-
Cloud Services Professional
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina Amazon Web Services Argentina S.R.L. A tiempo completoAbout Amazon Web ServicesAt Amazon Web Services, we value diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. We...
-
Buenos Aires, Buenos Aires C.F., Argentina C&S informática s.a. A tiempo completoAcr - Senior Manager - Ey Global Delivery ServicesEYTransition Senior Manager - Ernst & Young performs professional services globally, including auditing, assurance, consulting & tax. This role is supporting Finance Operations (within Tax Service line), who provide the client with immediate access to an entire finance function delivering end to end services...
-
Senior Consultant
hace 4 días
Buenos Aires, Buenos Aires C.F., Argentina Mastercard A tiempo completoWe are seeking highly skilled professionals to join our Senior Consultant - Marketing Services team at Mastercard. As a member of this team, you will play a key role in driving business growth and delivering exceptional customer experiences through our consulting services.The Advisors Client Services team is a key differentiator for Mastercard, delivering...
-
Client Partnership Manager
hace 6 días
Buenos Aires, Buenos Aires C.F., Argentina Cielo A tiempo completoJob Summary:The Client Services Manager is a critical role that requires a unique blend of leadership, strategic thinking, and operational expertise.Main Accountabilities:Lead a high-performing team of recruiters to deliver exceptional client experiences and achieve partnership goals.Establish clear performance standards, assess progress, and address gaps...
-
Sourcing Manager, Professional Services
hace 2 días
Buenos Aires, Buenos Aires C.F., Argentina Estrategiarrhh A tiempo completoSourcing Manager, Professional Services - Assistant Director, Ey Global Delivery ServicesThe opportunity The purpose of the global EY organization is to Build a Better Working World.The insights and services the organization provides help to drive long-term value for clients, people, and society and to build trust in the capital markets.An essential function...
-
Senior Performance Management Analyst
hace 22 horas
Buenos Aires, Buenos Aires C.F., Argentina Travel Services A tiempo completoAbout the Role: We are looking for a highly skilled Senior Performance Management Analyst to join our team at Travel Services. In this role, you will be responsible for implementing and maintaining our end-to-end Global HR Operations processes related to Performance Management.Main Responsibilities:Maintain our Performance Management System and complete...
-
Senior Analyst, Global Hr Operations
hace 1 día
Buenos Aires, Buenos Aires C.F., Argentina Travel Services A tiempo completoSenior Analyst, Global HR Operations - PerformanceThe Senior Analyst, Global HR Operations - Performance will implement delivery of the Firm's end-to-end Global HR Operations processes related to Performance Management to achieve efficiency, quality, and enhanced employee experience leveraging relevant technology platforms.Responsibilities: Maintain our...
-
Client Experience Lead
hace 4 días
Buenos Aires, Buenos Aires C.F., Argentina JPMorganChase A tiempo completoAbout the RoleAs a Senior Client Services Manager at JPMorgan Chase, you will be responsible for creating and nurturing long-term relationships with sales partners within the Client Services team. This role requires an excellent communicator who can grasp client needs and brainstorm ways to fulfil them, ensuring their satisfaction with our services.Your Key...
-
Senior SAP Project Manager
hace 18 horas
Buenos Aires, Buenos Aires C.F., Argentina S&T Consulting Argentina A tiempo completoPartner Director | Digital Transformation, IT Projects, Multi-Cultural, Multi-Industry with experience at Technology Firms, Banking, Agriculture…Company DescriptionRole DescriptionThis is a contract remote role for a Senior SAP Project Manager. The Senior SAP Project Manager will be responsible for overseeing SAP project implementations, managing project...
-
Client Services Professional
hace 12 horas
Buenos Aires, Buenos Aires C.F., Argentina AlixPartners GmbH A tiempo completoAbout AlixPartners GmbHWe are a global consulting firm that specializes in helping businesses address their most complex and critical challenges. Our team of experts has extensive experience in client services, performance improvement, and technology consulting.We are seeking a Senior Consultant to join our team in Argentina. This is an exciting opportunity...
-
Senior Service Delivery Manager
hace 3 días
Buenos Aires, Buenos Aires C.F., Argentina Rws A tiempo completoWe are looking for a Senior Service Delivery Manager to join our team at Rws. As a key member of our client services team, you will be responsible for delivering exceptional service to our clients.In this role, you will oversee the day-to-day activities of the team, ensuring that all tasks are completed efficiently and effectively. You will also be...