Senior Client Solutions Manager
hace 7 días
As a Senior Client Solutions Manager, you will be responsible for driving strategy and client service expectations within different verticals across the country and globally. You will partner closely with the Head of Sales and serve as the advocate for your category both internally and externally. Your expertise will enable you to clearly articulate how TikTok can best serve your clients, making you an invaluable asset to our team.
Responsibilities
- Develop and implement effective strategies to drive revenue growth and improve client satisfaction.
- Manage a team of CSM's, and CSP's and work closely with our product team to find digital media solutions for the vertical/industry they represent.
- Collect and disseminate best practices and strategies across the industry to vertical teams, both locally and globally.
- Collaborate with leadership to establish a cohesive strategy for Sales and Client Solutions.
- Maintain up-to-date knowledge of TikTok's features and ad units and consult clients on TikTok product offerings and demonstrate expertise of product capabilities, measurement, attribution, and KPIs.
Qualifications
- At least 8+ years of experience in Client Solutions/client services roles in digital marketing -- biddable network experience a plus.
- At least 5+ years of management experience of a team of 5 or more - experience managing managers a plus.
- Previous experience in a vertical at a brand or agency.
- Experience managing advertisers throughout the funnel with a deep understanding of their challenges.
- Experience working in digital auction marketplaces with an understanding of how to execute effectively within them.
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