Consultant en Support Client
hace 3 semanas
Vous êtes passionné par le monde de la technologie?
Vous avez l'opportunité de faire partie d'une entreprise leader dans le domaine des solutions SaaS, logicielles et matérielles? Rejoignez notre équipe de consultants en support client et prospérez dans un environnement multiculturel et multilingue.
Ce que vous ferez :
- Fournir un support client exceptionnel via les canaux de communication
- Construire des relations positives et durables avec les clients
- Atteindre les objectifs de performance de l'équipe
- Être à jour avec les nouvelles technologies et les meilleures pratiques
- Travailler de manière sécurisée avec les informations sensibles des clients
- Appliquer les meilleures pratiques en matière de satisfaction client
- Maintenir une connaissance opérationnelle des produits et services de notre client
Ce dont vous avez besoin pour réussir dans ce rôle :
- Compétences en communication fluentes en anglais et en français (C1 à l'écrit et l'oral est obligatoire)
- Expérience dans le service client
- Compétences analytiques et de recherche
- Attitude positive et responsable
- Ordinateur portable ou ordinateur personnel (avec au moins 8 Go de RAM) et une connexion internet stable
Ce qui serait un grand avantage :
- Expérience avec les systèmes CRM
Avantages :
- Horaire flexible
- Opportunité de travailler entièrement à distance
- Environnement international inclusif
- Rémunération en USD
- Bonnes primes pour recommander des amis
- Formation intensive et période d'essai rémunérée
- Équilibre entre vie professionnelle et vie personnelle
- Gestion réactive intéressée par votre croissance et une coopération durable
- Conditions favorables à l'auto-développement
Qui sommes-nous?
SupportYourApp est une entreprise de support en tant que service (SaaS) qui fournit des services techniques, de support client et d'expérience client sécurisés pour des entreprises technologiques du monde entier. Nous travaillons avec des clients de plus de 30 pays et parlons plus de 60 langues. Depuis 2010, nous sommes devenus un leader de l'industrie en matière de support client externalisé premium et avons pris une dimension mondiale avec 8 hubs à travers le monde. Nous traitons notre équipe comme nos clients, en les entourant de soins illimités, d'une approche individuelle et d'une expérience globalement positive. Nous accueillons des personnes de divers horizons et expériences. Saisissez l'opportunité de nous rejoindre et de faire partie d'une équipe dynamique et innovante.
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