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Client Consultant

hace 1 mes

Buenos Aires, Argentina GfK A tiempo completo

Country

Argentina

Job Family

Commercial

For almost 90 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, ROI, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of 8,000+ employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and will support your development within our international teams. We are proud of our heritage and our future, as we continue our evolution from Market Research provider to SaaS data solutions and consulting partner. We value extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge

**Job Description**:
Next time you go shopping, think about this: What if brands asked for your opinion on their products before they put them on the shelf? Wouldn't that be nice? At Netquest we give voice to the consumers enabling them to shape the products and services of tomorrow. How? We deliver consumers' genuine opinions and data to help companies create better products for you.

We're now looking for a Client Consultant to join our sales team. In this role, you'll be responsible to strengthen the business relationship between our key clients and Netquest.

As a Client Consultant you will have the following key accountabilities:

- Be the primary point of contact and build long-term relationships with customers
- Negotiate general terms of the relationship with some of our main clients (pricing grids, rebates, level of service), identifying risk factors and planning to overcome pitfalls before they occur.
- Develop a trusted advisor relationship with a complete understanding of client's needs, being the expert on our key clients' business and know what they need before they do
- Strategic plan to improve client results
- Negotiate contracts with client and establish the timeline of performance
- Onboard and integrate new clients and develop existing client relationship, maximizing profit by up-selling or cross-selling
- Work with the operations team (quotations managers, project managers, etc) dedicated to the same client account to ensure the highest quality delivery and that all client needs are met
- Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
- Resolve client issues and complaints
- Analyze client data to provide customer relationship management insights
- Keep current clients satisfied, delivering exceptional client service on a day-to-day basis

Now that we've introduced you to the position as Client Consultant what skill, qualifications and experience should you have?
- Education: BA/BS with a specialization in/focus on Social Sciences, Marketing or Business Administration
- At least 2 years of experience in market research industry
- Excellent communications skills and customer relationship management
- In-depth understanding of company clients and their position in the industry
- Strong negotiation skills, with ability of follow-through on client contracts
- Ability to deliver client solutions and meet sales goals
- Excellent organizational skills with a strong focus on managing details
- Ability to analyze data and sales statistics and translate results into better solutions
- Proactive, with a strong passion for problem-solving, market research, and data analysis

Why Netquest is great for you? We offer the following benefits:

- Medical Insurance
- Birthday Day Off
- Hybrid work - 2 days at office, 3 days at home
- Spectrum.Life wellbeing platform
- Unlimited Employee Asistance Program (EAP)

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential.

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on:
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