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(Argentina) Customer Support Consultant
hace 7 meses
**Passionate about the latest trends in Tech?**
What if you had a chance to be a part of the world’s leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds.
Join our SupportYourApp team as a Customer Support Consultant and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe and guide your team. Excited? Let’s see what it takes.
**What you will do**:
- Communicate with customers via different sources of communication;
- Resolve customer’s inquiries;
- Escalate tickets in a timely manner to the internal team if they cannot be resolved using the available knowledge base;
- Communicate with other departments to get the customers' sentiments.
**Requirements**:
- Fluent English;
- Experience in SaaS B2B Customer Support;
- Understanding of operating systems;
- Analytical & Research Skills.
**Will be a great plus**:
- Experience with Zendesk, Salesforce or similar CRM system;
- Technical background.
**Benefits**:
- Fixed schedule & remote work;
- Competitive monthly rate in USD;
- Financial and professional growth;
- Paid intensive training and trial period;
- Great management with no bureaucracy;
- Good bonuses for referring friends (referral program).
**Who are we?**
SupportYourApp is a Support-as-a-Service company that provides customer support services for growing startups and tech companies around the globe. We work with clients from 30+ countries and speak 50+ languages.
We are a family of like-spirited people determined to make the world a happier place, one satisfied customer at a time. We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.
