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Customer Success Associate

hace 2 meses

Buenos Aires, Argentina Flipdish A tiempo completo

About this role

We're looking for a highly motivated and results-driven individual to join our team as a Customer Success Associate. As a key member of our customer success team, you will be responsible for managing a large book of business, identifying opportunities for growth, and developing strategic plans to drive revenue and customer satisfaction.

Key Responsibilities

  • Manage a portfolio of high-value customers, providing exceptional support and guidance to ensure their success with our products and services.
  • Develop and execute customized growth plans to drive revenue and customer satisfaction, working closely with cross-functional teams to identify and capitalize on new opportunities.
  • Collaborate with our sales and marketing teams to identify and pursue new business opportunities, leveraging your expertise and relationships to drive growth and expansion.
  • Conduct regular business reviews with customers to assess their needs, provide recommendations, and ensure alignment with our products and services.
  • Identify and communicate opportunities for upselling and cross-selling, working closely with our sales team to drive revenue growth.
  • Develop and maintain strong relationships with key stakeholders, including customers, sales teams, and internal partners.

Requirements

  • Proven track record of success in a customer-facing role, with a strong focus on customer satisfaction and revenue growth.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, sales teams, and internal partners.
  • Strong analytical and problem-solving skills, with the ability to identify opportunities for growth and develop strategic plans to drive revenue and customer satisfaction.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining a high level of accuracy and attention to detail.
  • Strong technical skills, with experience working with CRM systems and other software applications.

What we offer

We're a growing startup with a dynamic and supportive team culture. As a Customer Success Associate, you'll have the opportunity to work with a talented team of professionals, develop your skills and expertise, and drive revenue growth and customer satisfaction. We offer a competitive salary and benefits package, as well as opportunities for professional development and advancement.

About Flipdish

We're Flipdish, a leading provider of technology solutions for the food industry. Our mission is to empower independent restaurants and food businesses to succeed in a rapidly changing market. We're passionate about delivering exceptional customer experiences and driving revenue growth for our customers. If you're a motivated and results-driven individual with a passion for the food industry, we'd love to hear from you.