Customer Success Associate

hace 2 semanas

Buenos Aires, Argentina Flipdish A tiempo completo

About this role

We're looking for a highly motivated and results-driven individual to join our team as a Customer Success Associate in Argentina. As a key member of our customer success team, you will be responsible for managing thousands of restaurant customers in the UK and Ireland, helping them engage and find value from our products.

Key responsibilities

  • Manage a large book of business, ensuring high levels of customer satisfaction and retention.
  • Work closely with the Activations and Sales teams to ensure new accounts are onboarded correctly and grow their orders quickly and efficiently.
  • Recognize and refer opportunities for upsells of new Flipdish products, including our Point of Sale system.
  • Influence future lifetime value through higher product adoption, integration of our solution, improvement of customer satisfaction, and overall health scores.
  • Expand the revenue potential in accounts through feature optimization, effective case management, and the introduction of new and partner products.
  • Interpret and drive action for 'at-risk' customers.

Requirements

  • Demonstrable experience in looking after a large book of business, likely in a Customer Success or Sales role.
  • Proven track record in minimizing customer churn.
  • The ability to look at longer-term plans and set the direction for clients.
  • Results-focused, can-do attitude, naturally motivated, and team player.
  • Comfortable in using data to make decisions.
  • You are highly organized - ability to build pipelines and track current/future processes.
  • Confident and able to present to clients and internal stakeholders over video and in person.
  • You're a foodie, passionate about the hospitality industry, and understand the challenges the industry faces.
  • You have an eye for detail and a highly analytical mindset.
  • Motivated by increasing revenue and the sales process lights a fire within you.
  • Understanding of Flipdish products, including online ordering, kiosks, and restaurant point of sale systems.
  • Have a background in Sales.
  • Have worked in the hospitality industry and understand the pressures and pain points of our clients.

What you get

We're a growing startup, and we understand that amazing incentives will attract amazing talent. As well as the perks, we provide unparalleled opportunities for career growth. If you're smart, ambitious, and hard-working, we'll do whatever it takes to make you a Flipdisher.

About Flipdish

We're Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we've evolved around our customers and their needs. We're not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.

We go to great lengths to understand our customers (check out our C-suite on work experience). We're food industry natives. We've worked in busy kitchens and run busy restaurant franchises. We don't just help our customers deal with real-life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.

Our culture

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is). But, this all depends on our employees. And that's because we trust our employees to define what sort of an employer Flipdish is.

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.

We're a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success.

We certainly encourage flexibility where possible and combine this with beautiful offices in bustling cities like London, Dublin & Karachi. We're focused on getting the most out of our time together, output, and team energy is at the heart of our hub-based philosophy - not an attendance ticking exercise.

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don't see an opening just yet, do get in touch and register your interest with us anyway. We'll be in touch as soon as something suitable opens up.

Don't be shy. Apply.

We know that imposter syndrome can be a thing. Don't let it be. We want enthusiastic people from all backgrounds. If you feel like you're up for working with us, get in touch.

We also understand neurodivergent candidates might need assistance. That's not a problem in the slightest. Just reach out to us, we'd love to hear from you.

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