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Director of Commercial Excellence
hace 1 semana
About Our Company
We're a dynamic and rapidly growing company with a passion for delivering exceptional guest experiences. With over 70 unique properties across Southeast Asia, South & Central America, we offer a range of exciting opportunities for talented professionals.
Director of Operations Job Description
The Director of Operations will play a critical role in driving the commercial, financial, and operational success of multiple locations across South America. This role requires a strong leader with full P&L responsibility, the ability to drive operational excellence, and a deep understanding of the regional market dynamics.
Key Responsibilities:
- Operational Leadership: Develop and implement operational strategies to optimize performance and drive regional growth.
- Financial Management: Oversee P&L, implement cost-control measures, and maximize profitability.
- Talent Acquisition: Lead workforce planning, recruitment, training, and performance development.
- Operational Efficiency: Ensure compliance with quality standards, process optimization, and efficiency.
- Marketing Collaboration: Work closely with marketing and sales teams to enhance brand visibility and revenue growth.
- Guest Experience: Ensure exceptional service and foster community engagement.
- Regulatory Compliance: Ensure adherence to local and international regulations, including health, safety, and operational standards.
Requirements:
- 10+ years of experience in a senior operational leadership role, preferably within the hospitality, retail, or multi-unit management industry.
- A proven track record of managing P&L, driving operational excellence, and achieving financial targets across multiple locations.
- A strong understanding of the South America markets, including cultural, economic, and regulatory nuances.
- Excellent leadership and people management skills, with a focus on team development and employee engagement.
- Exceptional communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
- An advanced understanding of financial reporting, budgeting, and forecasting.
- Proficiency in using operational software systems and technology to drive efficiency.
- Fluency in English and Spanish (Portuguese is a plus).
- A cultural fit with the company's values and mission.
