Customer Advocacy Specialist
hace 3 días
Build and lead the CX Process Excellence function, overseeing training, quality assurance, and customer advocacy.
Develop and implement scalable training programs for CX teams and BPO partners to ensure knowledge retention, skill development, and high-quality support.
Establish and manage customer advocacy initiatives, ensuring CX insights are captured, structured, and shared cross-functionally with Product and Engineering.
Own the CX process library, ensuring documentation is well-maintained and continuously updated to support operational efficiency and scalability.
Identify process inefficiencies and lead initiatives to improve workflows, reduce costs, and optimize the effectiveness of CX teams.
Define and track performance metrics to measure the impact of training, customer advocacy, and process optimization efforts.
Partner with BPO leaders and internal teams to ensure alignment between in-house and outsourced operations.
Hire and develop program managers as needed while personally leading and executing key initiatives.
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Customer Support Specialist
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User Advocacy Specialist
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Customer Support Specialist
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Global Customer Support Specialist
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Customer Acquisition Specialist
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Customer Support Retention Specialist
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Global CX Analyst
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Bilingual Customer Care Professional
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Customer Retention Specialist
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Customer Engagement Specialist
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German Speaking Customer Support Specialist
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Customer Support Coordinator
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Customer Support Specialist Lead
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Customer Growth Manager
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Process Improvement Leader
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