Global CX Analyst

hace 6 días


Buenos Aires, Buenos Aires C.F., Argentina worldcoin A tiempo completo
About the Position
The User Advocacy Specialist role at Worldcoin offers a unique opportunity to make a meaningful impact on customer experiences. As a key member of our support organization, you will be responsible for advocating on behalf of our customers, identifying areas for improvement, and driving process enhancements to deliver exceptional user experiences.

You will investigate and resolve customer complaints, collaborate with internal stakeholders to implement process improvements, and develop training programs to enhance customer-facing skills. Additionally, you will contribute to the development of our knowledge base, creating comprehensive guides and resources to aid our support agents in resolving complex issues.

A successful candidate should possess excellent interpersonal and communication skills, with the ability to work effectively in a fast-paced environment. Strong analytical and problem-solving skills are also essential, along with proficiency in CRM software and experience working in a support analyst capacity.
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