Cx Intelligence Analyst
hace 5 días
Buscamos Intelligence Analyst para sumarse al equipo de Relationship Model Discpline de un importante banco internacional
**Principales **desafíos**
Diseñar modelos dinámicos que aseguren la mejor experiência de clientes.
Definición y seguimiento de KPIs.
Generación y análisis de datos, definiendo y utilizando objetivos cuantificables y fiables en los que apoye su toma de decisiones.
Trabajo en equipo con las áreas internas para ejecutar los planes y proyectos estratégicos.
Identificar oportunidades de mercado y realizar benchmarks que permitan el diseño de modelos orientados a satisfacer las necesidades de cada segmento.
Desarrollar el armado y seguimiento presupuestario.
Sponsor de diversos proyectos y cambios en modelos generados por el área.
Definición de protocolos/estándares de atención.
Diseño de procesos de atención disruptivos.
**Requisitos**
Contar con conocimientos en herramientas de explotación e interpretación de base de datos (ej.
Teradata)
Buen manejo de:
- SQL
- Phyton
Experiência en:
- CX
- Modelado de negocios
- Insigths, deadlines y cumplimientos de objetivos de mejora dentro del área
- Ser sponsor de proyectos para garantizar su cumplimiento
- Estrategias y herramientas de BI
**Si contas con los requerimientos y te gustaría buscar nuevos desafíos envíanos tu CV
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