Customer Reliability Service Manager
hace 3 semanas
The Customer Reliability Service Manager is responsible for ensuring Cloud Services are properly implemented and performing according to contracts, SLAs, and regulations. This role works closely with CRE, CRE Team Lead, and CSM teams to ensure optimal customer experience and performance.
Key Responsibilities:
- Primary Contact: Act as the main interface for customers regarding consumed services.
- Customer Insights: Understand customer business models to anticipate capacity needs and follow up on related activities.
- Compliance: Maintain customer data and ensure procedures comply with regulations.
- Sub-contract Management: Manage sub-contracts/partners and contribute to SLA/OLA definitions.
- Service Procedures: Define and maintain procedures for consumed services.
- Training: Organize and track training for involved parties.
- Transition Management: Oversee the transition from project to CRE team and manage the TRR process.
- Metrics and KPIs: Define and monitor business metrics and KPIs, analyze traffic patterns, and deliver scheduled reports.
- Issue Resolution: Ensure issues are resolved per SLA and manage escalations.
- Service Reviews: Conduct regular service reviews with customers and third parties.
- Financial Management: Manage and report on financials and transaction volumes.
- Customer Satisfaction: Send satisfaction surveys and collaborate on best practices.
- Service Offering: Contribute to service offering definitions and participate in pre-sales meetings.
- Customer Advocacy: Engage successful customers as testimonials.
Requirements:
- Strong understanding of Cloud Services implementation.
- Excellent customer service and relationship management skills.
- Proficiency in defining and managing SLIs, SLOs, business metrics, and KPIs.
- Ability to manage sub-contracts and ensure compliance.
- Experience in training, transition management, and issue resolution.
- Financial acumen for managing and reporting on financials.
- Excellent communication and collaboration skills.
About Capgemini:
Capgemini Engineering is an integral part of the Capgemini Group, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.
World leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds.
-
Customer Service Manager for Procurement
hace 2 días
Buenos Aires, Buenos Aires C.F., Argentina Triskel Consulting A tiempo completoJob OverviewWe are seeking an experienced Customer Service Manager to join our team in Bulgaria or Greece, where you will be responsible for managing the entire P2P process related to purchases assigned to various customers.
-
Customer Service Director
hace 3 semanas
Buenos Aires, Buenos Aires C.F., Argentina Motorpoint A tiempo completoAbout the Role:We are seeking a highly skilled Customer Service Manager to join our team at Motorpoint. As a key member of our customer service team, you will play a vital role in maintaining our strong reputation with our customers.Key Responsibilities:Oversee the smooth running of the full vehicle handover process, including all paperwork, finance...
-
Customer Service Representative
hace 3 semanas
Buenos Aires, Buenos Aires C.F., Argentina Boston Consulting Group A tiempo completoCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients through various communication channels.Respond to customer inquiries in a timely and professional manner.Provide product...
-
Customer Service Advocate
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina Global Blue A tiempo completoMain ResponsibilitiesDeliver exceptional customer service via phone and written communication, adhering to defined response time and quality standards.Record and maintain accurate customer interactions and contacts.Utilize internal systems and resources to research and provide accurate information to customers.Collaborate with the Customer Service Team,...
-
Customer Service Ambassador
hace 24 horas
Buenos Aires, Buenos Aires C.F., Argentina Crystora Dynamics Limited A tiempo completoWe are seeking a highly skilled Customer Service Representative to join our team at Crystora Dynamics Limited.">As a Customer Service Representative, you will be the frontline of our customer support, providing essential assistance to our clients, addressing inquiries, and resolving any issues that may arise with customer accounts.This role requires empathy,...
-
Service Delivery Manager
hace 4 semanas
Buenos Aires, Buenos Aires C.F., Argentina Park Place Technologies A tiempo completoService Delivery ManagerThe Service Delivery Manager is responsible for ensuring the successful operation of service delivery across the assigned area of responsibility. This role requires strong process management skills and the ability to actively assist in the management of daily activities.Key Responsibilities:Drive critical service calls to solution,...
-
Customer Service Representative
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina Arbor Education A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor.As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving queries and issues in a timely and professional manner.You will be working closely with our internal...
-
Buenos Aires, Buenos Aires C.F., Argentina David Kennedy Recruitment A tiempo completoAre you a skilled communicator looking for a challenging opportunity? We have an exciting role for a Customer Service Representative with German fluency at one of our clients, a leading BPO in Hungary.Job Summary:We are seeking a highly motivated and customer-focused individual to provide exceptional service to customers of a financial services company. As a...
-
Customer Service Representative
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina Motorpoint A tiempo completoWe are Motorpoint, the UK's leading car retailer. Our commitment to customer satisfaction is evident in the way we operate. We are seeking a skilled Customer Service Representative to join our team.The ideal candidate will be able to provide exceptional support to our customers through various channels, including phone, email, and in-person. As a Customer...
-
Customer Service Team Lead
hace 4 semanas
Buenos Aires, Buenos Aires C.F., Argentina Victorian Plumbing A tiempo completoCustomer Service Team LeadAt Victorian Plumbing, we are seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our customer service function, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Lead a team of customer...
-
Customer Service Ambassador
hace 6 días
Buenos Aires, Buenos Aires C.F., Argentina JD A tiempo completoJob OverviewWe are seeking a highly skilled Customer Service Ambassador to join our team at JD Sports. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences and providing timely resolutions to customer inquiries.As a Customer Service Ambassador, you will be the first point of contact for...
-
Customer Service Ambassador
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina JD A tiempo completoRole Overview:To make JD an unbeatable place to shop, we are seeking a dedicated and customer-focused individual to deliver exceptional service and store standards.Key Responsibilities:Engage customers by following our service model, providing a positive shopping experience, and building customer relationships.Support a culture of exceptional customer...
-
Customer Service Ambassador
hace 4 días
Buenos Aires, Buenos Aires C.F., Argentina JD A tiempo completoRole OverviewIn this dynamic and challenging role, you will be at the forefront of delivering exceptional customer service to ensure an unbeatable shopping experience. As a Customer Service Ambassador, you will play a key part in making GO an unbeatable place to shop.Your primary focus will be on engaging with customers, supporting a culture of exceptional...
-
Customer Service Team Lead
hace 3 semanas
Buenos Aires, Buenos Aires C.F., Argentina Victorian Plumbing A tiempo completoCustomer Service Team Lead OpportunityWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Victorian Plumbing. As a key member of our customer service function, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key...
-
Buenos Aires, Buenos Aires C.F., Argentina David Kennedy Recruitment A tiempo completoAbout the Role:David Kennedy Recruitment is collaborating with a leading BPO in Slovenia to find experienced Customer Care Specialists fluent in German.The ideal candidate will work remotely and support customers of a prominent financial services company.Key Responsibilities:Deliver exceptional customer service by addressing inquiries, resolving issues...
-
Customer Service Representative
hace 4 semanas
Buenos Aires, Buenos Aires C.F., Argentina Viking A tiempo completoAbout the Role:Viking is seeking a skilled customer-focused professional to join their team in Torrevieja. As a customer consultant, you will play a vital role in delivering exceptional service to customers who require roadside assistance.Key Responsibilities:Respond to phone inquiries from customers in a timely and professional manner.Work with various...
-
Customer Service Liaison
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina Siemens S.A. A tiempo completoCustomer Service LiaisonWe are seeking a skilled Customer Service Liaison to join our Global Business Services team. As a key point of contact between our company and the market, you will provide best-in-class interfaces for customers and operate customer contact center solutions combining traditional and innovative touchpoints. You will provide first-hand...
-
German Customer Service Specialist
hace 2 días
Buenos Aires, Buenos Aires C.F., Argentina CBT A tiempo completoAbout CBT:We are a global leader in customer service solutions with an international presence. Our goal is to provide exceptional customer experiences, and we're seeking motivated German-speaking customer service representatives to join our team in Athens, Greece.Position Overview:Deliver high-quality customer service to German-speaking clients via various...
-
Customer Service Representative
hace 4 semanas
Buenos Aires, Buenos Aires C.F., Argentina Iglu A tiempo completoWe are seeking a skilled Customer Service Representative to join our team at Iglu.com, the UK's largest specialist ski and cruise travel agency. As a Customer Service Representative, you will be responsible for ensuring that our high levels of customer service are maintained.Key Responsibilities:Effectively fulfilling bookings once the sale has been...
-
Customer Service Liaison
hace 3 semanas
Buenos Aires, Buenos Aires C.F., Argentina Sagan A tiempo completo**Job Title:** Customer Operations Coordinator Location: Remote (CST Time zone) Salary Range: Up to 2,000 USD **Work Schedule:** Monday - Friday, 7:00 AM to 5:00 PM (CST) Company Overview: Sagan is an exclusive membership community that bridges the gap between global talent and US-based businesses. We connect candidates from vibrant regions with leading...