Customer Experience Expert

hace 7 días


Buenos Aires, Buenos Aires C.F., Argentina Sap A tiempo completo

Company Overview

SAP innovations help over four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.

Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

We are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

Job Description

As an essential part of our team, you'll be the wizard behind product presentations and demonstrations before and after the sale.

Your role doesn't stop there: you'll be involved at every stage of the process, from demand generation to supporting the adoption and expansion of our solutions.

Daily Responsibilities

  1. Presentations and Demonstrations: Impress our prospective and existing customers with your ability to explain and demonstrate our SAP CX solutions.
  2. Mainly focus on Lead to Cash and/or Service business process2.
  3. Business Development: Build and strengthen links with SAP's global and local structure.
  4. Help create product materials that inspire and motivate our sales force.
  5. Expansion and Adoption: Assist in expanding our installed SAP base and capturing new clients across diverse industries such as Utilities, Retail, CPG, Wholesale, and Telco.
  6. Ensure everyone understands our competitive advantages and how our SAP CX solutions integrate seamlessly with SAP BackOffice.
  7. Specialized Knowledge: Be an expert in at least two SAP CX solutions, with a special focus on SAP Sales & Service (former SAP C4C) or another world-class Sales and Service solution.
  8. Design business architectures that include solutions from other SAP portfolios (teamwork with other SAP member).
  9. Advisory and Collaboration: Act as a trusted advisor for internal and external customers.
  10. Stay informed about implementation issues and ensure this knowledge is reflected in all activities.
  11. Travel: Prepare to travel around LAC and explore new business places – an incredible opportunity for professional and personal growth

What You Need

  • Education: A bachelor's degree in computer science or a related field, or equivalent experience.
  • Experience: Extensive experience in pre-sales and supporting complex, multi-solution architectures.
  • Technical Knowledge: Deep knowledge and experience in SAP Sales & Service or another world-class Sales & Service solution, along with desirable knowledge of other SAP CX products (SAP Commerce Cloud, SAP Emarsys, SAP BTP, SAP CDP, others).

Beyond the Tasks Responsibility

  • Accountable for delivering the outcomes of assigned sub-projects, working independently within your area of responsibility.
  • Contributing to key milestones and being part of high-performance teams.

Complexity

  • Working on sub-projects and activities of moderate complexity, providing solutions that improve existing systems and processes.
  • Providing regular updates to managers or project managers on business statuses.

Benefits

You can bring out your best at SAP.

We win with inclusion: SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.



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