Customer Experience Resolution Expert

hace 1 semana


Buenos Aires, Buenos Aires C.F., Argentina worldcoin A tiempo completo

About World

">

At World, we're driven by a passion for innovation and a commitment to empowering individuals worldwide through technology.

">

About the Role

">
  • We're looking for a seasoned Global Customer Service Specialist to join our team, bringing your expertise in resolving complex customer complaints and communicating with clients in Spanish and English.
  • You'll collaborate closely with our BPO partners to resolve support incidents and ensure high-quality work.
  • Strong analytical skills will enable you to identify areas for process improvements and contribute to the growth of the company.
  • Excellent written and verbal communication skills are essential for success in this role.
  • Prior experience working with CRM platforms like Zendesk or Salesforce is highly valued, as is prior experience in a similar industry.
  • You'll be required to work in a fast-paced environment, accommodating changing shift schedules, weekend availability, and occasional travel up to 15% of the time.
">

About You

">
  • A strong command of Spanish and English proficiency is required.
  • You'll have 5+ years of relevant support analyst experience for a technology company or similar industry.
  • Excellent written and verbal communication skills are necessary.
  • Prior experience working with Zendesk, Salesforce, or another similar CRM platform is an asset.
  • You should possess organizational skills and the ability to track multiple projects.
  • BASIC EXCEL/SHEETS SKILLS REQUIRED.
  • The ability to wear multiple hats and work in a fast-paced environment is crucial.
  • We require the flexibility to accommodate changing shift schedules and availability for weekend shifts.
  • Flexibility to travel up to 15% of the time is also needed.
">

Seniority Level

">

This role is classified as Mid-Senior level.

">

Employment Type

">

This position is a full-time opportunity.

">

Job Function

">

Other

">

Industries

">

Technology, Information and Internet



  • Buenos Aires, Buenos Aires C.F., Argentina worldcoin A tiempo completo

    About This OpportunityWe are seeking a skilled Technical Resolution Expert to join our team at World. In this role, you will investigate, troubleshoot, and resolve customer issues across multiple channels, collaborating with internal and external stakeholders to ensure seamless communication.About YouA minimum of 5+ years of experience in a technology...


  • Buenos Aires, Buenos Aires C.F., Argentina Bullfinch Recruitment A tiempo completo

    About the Role">We are currently looking for a Customer Experience Optimisation Expert to join our client's team. The successful candidate will be responsible for supporting the design, execution, and optimisation of personalised recommendations across CRM channels, web, and app.">Main Responsibilities">Develop and implement strategies to improve customer...


  • Buenos Aires, Buenos Aires C.F., Argentina Bairesdev A tiempo completo

    About UsWe value and celebrate diversity at Virgin Pulse. Our goal is to create an inclusive environment where everyone feels valued and respected. As a Customer Experience Manager, you will be responsible for delivering exceptional client experiences through effective communication, issue resolution, and relationship-building.Key ResponsibilitiesSolve...

  • Customer Service Expert

    hace 2 semanas


    Buenos Aires, Buenos Aires C.F., Argentina Sagan A tiempo completo

    At Sagan, we strive to provide unparalleled customer experiences. The Customer Service Expert plays a pivotal role in achieving this goal by delivering top-notch support to our clients.Schedule and Work Modality: Flexible hours with a focus on evening shifts to accommodate global customers.Responsibilities:Develop in-depth knowledge of our products and...


  • Buenos Aires, Buenos Aires C.F., Argentina Appdirect A tiempo completo

    How You'll Have an ImpactOversee resolution of technical issues coming from channel partners and ISVs, ensuring timely and effective resolutionDevelop and maintain detailed documentation to support incident management and knowledge sharingCollaborate with cross-functional teams to deliver high-quality solutions that meet customer needsContribute to the...

  • Customer Service Expert

    hace 2 semanas


    Buenos Aires, Buenos Aires C.F., Argentina Cervecería y Maltería Quilmes A tiempo completo

    As Customer Service Expert, you will be responsible for maintaining a high level of customer satisfaction. This includes coordinating the documenting, submission, tracking, communication, and monitoring of client program requirements post-implementation.You will work closely with cross-functional teams (Finance, Implementation, Client Operations, Member...


  • Buenos Aires, Buenos Aires C.F., Argentina F. Hoffmann-La Roche AG A tiempo completo

    Customer Engagement Expert: We are seeking a highly skilled Customer Engagement Expert to join our team at F. Hoffmann-La Roche AG.About the Role: As a Customer Engagement Expert, you will be responsible for developing and executing customer engagement strategies to drive business growth and improve patient outcomes.Main Responsibilities:Design and implement...


  • Buenos Aires, Buenos Aires C.F., Argentina Dana Tm4 A tiempo completo

    About the RoleAt Dana Tm4, we're seeking a highly skilled Strategic Customer Experience Lead to drive the execution of our Next Generation Customer Experience (NGCE) initiatives. As a key member of our team, you will guide CRM, NBA, and OCE product owners to ensure seamless integration of omnichannel engagement with advanced analytics insights.We're looking...


  • Buenos Aires, Buenos Aires C.F., Argentina AlixPartners, LLP A tiempo completo

    AlixPartners is a global consulting firm that helps clients solve complex challenges. We are looking for a highly skilled Valuations and Dispute Resolution Expert to join our team in Buenos Aires.About the RoleAs a Valuations and Dispute Resolution Analyst, you will be part of our Risk Advisory practice within Disputes and Valuations. You will work closely...


  • Buenos Aires, Buenos Aires C.F., Argentina GlobalLogic A tiempo completo

    Reservation Experience ExpertWe care about the well-being of our employees and strive to provide an international & friendly working environment. You will be an active member of a fun team that has a high impact on our customer satisfaction.Make sure all information is correctly displayed in our internal system.Constantly measure the quality of your products...


  • Buenos Aires, Buenos Aires C.F., Argentina BigID A tiempo completo

    Our people are the foundation of our success.About the CompanyBigID is a leading tech startup focused on data security, compliance, privacy, and AI-driven data management solutions.We prioritize offering a wide range of benefits that make our team happier and healthier.About the RoleWe are looking for an experienced Staff Client Support Engineer to join our...


  • Buenos Aires, Buenos Aires C.F., Argentina Babies Come True A tiempo completo

    We are seeking a highly skilled Case Resolution Specialist to join our team at Babies Come True. In this role, you will be responsible for resolving complex client cases and providing exceptional support to clients.About the Role:Resolve complex client cases through effective communication and problem-solvingWork collaboratively with internal teams to ensure...


  • Buenos Aires, Buenos Aires C.F., Argentina Talentpop App A tiempo completo

    About the PositionWe are seeking a dedicated and results-driven Service Experience Expert to join our team at Talentpop App. As a key player in our customer support department, you will be responsible for delivering exceptional service experiences to our clients. Your primary goal will be to address customer inquiries and resolve issues in a timely and...


  • Buenos Aires, Buenos Aires C.F., Argentina Assurant, Inc. A tiempo completo

    Job Title: Customer Experience StrategistJob Summary:The Customer Experience Strategist is responsible for identifying opportunities to enhance the customer experience by analyzing data, managing critical voice-of-the-customer listening posts (such as post-claims surveys), and reporting on customer experience.Key Responsibilities:Analyze available data,...


  • Buenos Aires, Buenos Aires C.F., Argentina Randstad Argentina A tiempo completo

    Job OverviewWe are seeking a talented Customer Experience Strategist to join our team at Randstad Argentina. As a key member of our organization, you will be responsible for designing and executing end-to-end customer experiences that drive business results.Key Responsibilities:Develop and implement customer-centric strategies across multiple client...


  • Buenos Aires, Buenos Aires C.F., Argentina Western Union A tiempo completo

    Welcome to Siena, where we're redefining the customer experience through AI-powered solutions.The Role:We're seeking a highly skilled Customer Experience Specialist to drive the success of our AI products. As part of our team, you'll be responsible for delivering exceptional support, troubleshooting technical issues, and contributing to product development....


  • Buenos Aires, Buenos Aires C.F., Argentina Assist Card A tiempo completo

    The Enterprise Software Technical Expert will play a critical role in ensuring the smooth operation of Assist Card's global customer support services. Key responsibilities include investigating and resolving complex technical issues, collaborating with internal stakeholders, and maintaining accurate records of customer interactions.About the...


  • Buenos Aires, Buenos Aires C.F., Argentina SAP A tiempo completo

    Customer Support SpecialistWe're seeking a skilled Customer Support Specialist to join our global team at ABB. As a key member of our customer support team, you will play a critical role in delivering exceptional customer experiences.Key Responsibilities:Provide timely and effective technical support to customers via phone, email, and chat.Analyze and...


  • Buenos Aires, Buenos Aires C.F., Argentina NCR Atleos A tiempo completo

    About NCR AtleosNCR Atleos is a leading provider of financial access solutions. Our team of dedicated professionals optimizes the branch experience, improves operational efficiency, and maximizes self-service availability for financial institutions and retailers worldwide.Job SummaryWe are seeking a skilled Financial Dispute Resolution Specialist to play a...


  • Buenos Aires, Buenos Aires C.F., Argentina Assurant, Inc. A tiempo completo

    Job Title Customer Experience AnalystJob Summary The Customer Experience Analyst is responsible for identifying opportunities to improve the customer experience by analyzing data, managing critical voice-of-the-customer listening posts (such as post-claims surveys) and reporting on customer experience.Job Responsibilities Customer Experience Improvement...