Customer Experience Resolution Expert
hace 1 semana
About World
">At World, we're driven by a passion for innovation and a commitment to empowering individuals worldwide through technology.
">About the Role
">- We're looking for a seasoned Global Customer Service Specialist to join our team, bringing your expertise in resolving complex customer complaints and communicating with clients in Spanish and English.
- You'll collaborate closely with our BPO partners to resolve support incidents and ensure high-quality work.
- Strong analytical skills will enable you to identify areas for process improvements and contribute to the growth of the company.
- Excellent written and verbal communication skills are essential for success in this role.
- Prior experience working with CRM platforms like Zendesk or Salesforce is highly valued, as is prior experience in a similar industry.
- You'll be required to work in a fast-paced environment, accommodating changing shift schedules, weekend availability, and occasional travel up to 15% of the time.
About You
">- A strong command of Spanish and English proficiency is required.
- You'll have 5+ years of relevant support analyst experience for a technology company or similar industry.
- Excellent written and verbal communication skills are necessary.
- Prior experience working with Zendesk, Salesforce, or another similar CRM platform is an asset.
- You should possess organizational skills and the ability to track multiple projects.
- BASIC EXCEL/SHEETS SKILLS REQUIRED.
- The ability to wear multiple hats and work in a fast-paced environment is crucial.
- We require the flexibility to accommodate changing shift schedules and availability for weekend shifts.
- Flexibility to travel up to 15% of the time is also needed.
Seniority Level
">This role is classified as Mid-Senior level.
">Employment Type
">This position is a full-time opportunity.
">Job Function
">Other
">Industries
">Technology, Information and Internet
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