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Customer Success Associate
hace 2 meses
About this role
We're seeking a highly motivated and results-driven Customer Success Associate to join our team at Flipdish. As a key member of our customer success team, you will be responsible for managing a large book of business, helping our clients engage and find value from our products, and driving revenue growth through upselling and cross-selling opportunities.
Key Responsibilities
- Manage a portfolio of high-value clients, providing exceptional customer service and support to ensure their success with our products.
- Work closely with our Activations and Sales teams to onboard new clients and ensure a smooth transition to our platform.
- Identify and pursue upsell and cross-sell opportunities to increase revenue and customer lifetime value.
- Develop and implement customized solutions to meet the unique needs of our clients, driving business growth and customer satisfaction.
- Collaborate with internal stakeholders to share best practices and drive process improvements.
- Provide regular business reviews and insights to clients, helping them make informed decisions to drive business growth.
Requirements
- Proven experience in customer success, account management, or a related field, with a strong track record of driving revenue growth and customer satisfaction.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions.
- Results-driven and motivated, with a passion for driving business growth and customer success.
- Ability to work in a fast-paced environment, with a strong attention to detail and ability to prioritize tasks effectively.
What you'll get
As a Customer Success Associate at Flipdish, you'll have the opportunity to work with a talented team of professionals, driving business growth and customer success in a dynamic and fast-paced environment. You'll receive comprehensive training and support to help you succeed in your role, as well as opportunities for career growth and professional development.
