Virtual Dental Assistant
hace 3 días
We are seeking a highly skilled Virtual Dental Receptionist to join our team at Vital Virtuals Global HR Solutions LLC.
About the Role:
As a Virtual Dental Receptionist, you will be responsible for managing patient interactions, scheduling appointments, and handling administrative tasks. You will work closely with our dental team to ensure a smooth virtual check-in and check-out process.
Key Responsibilities:
- Manage and update patient records in Dentrix or other Dental EMR/EHR systems.
- Schedule and confirm patient appointments, including follow-ups and recall appointments.
- Handle patient inquiries and provide exceptional customer service via phone, email, and messaging platforms.
- Coordinate with the dental team to manage patient flow and ensure a seamless virtual experience.
- Assist with insurance verification and billing inquiries as needed.
- Maintain a high level of organization and prioritize tasks to ensure efficient operation of the dental practice.
Qualifications:
- Minimum of 2 years of hands-on experience as a Virtual Dental Assistant or in a similar role within a dental office.
- Proficiency in using Dentrix/Eagle Soft/Open Dental medical records systems.
- Strong understanding of dental terminology, procedures, and best practices.
- Strong customer service skills and a patient-centric approach.
- Reliable internet connection and a quiet workspace conducive to handling patient calls and tasks.
Benefits:
- Hourly compensation: $5 per hour for the first 6 months and $6 per hour after 6 months of probation.
- HMO benefits after 6 months of probation.
Technical Requirements:
- Operating System: Windows 10 Pro at 32/64-bit.
- Genuine CPU: Intel Core i5 8th gen or above or AMD equivalent.
- Memory: at least 8GB RAM.
- Power backup: a gasoline-powered generator able to support a laptop for at least 4 hours in case of a power outage.
- Internet subscription/speed: at least 50 Mbps (DSL/Fiber only); LTE connection not accepted.
- Headset with mic: recommended Plantronics Audio 628 Stereo USB Headset.
- Webcam: HD 720p/1080p; recommended A4Tech PK-910H.
Estimated Salary: Based on industry standards and job requirements, the estimated salary for this position is $20-$25 per hour, depending on experience and qualifications.
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