Customer Service Expert with Advanced French Proficiency

hace 2 semanas


Buenos Aires, Buenos Aires C.F., Argentina AMEX A tiempo completo

We are committed to creating a diverse and inclusive environment at American Express where you can grow and nurture customer relationships on every interaction. As a Customer Care Professional, you will be responsible for delivering extraordinary customer care in a fast-paced, structured customer care environment.

Job Description:

Key Responsibilities:

  • Respond promptly and accurately to customer inquiries and resolve issues efficiently.
  • Evaluate and analyze account information to recommend tailored solutions that deepen customer engagement.
  • Provide relevant offers that drive brand loyalty through exceptional listening and relationship building.

Your Skills and Qualifications:

  • Fluency in writing and speaking in advanced French and English is essential.
  • You should have demonstrated resiliency in a fast-paced metric-driven environment with proficient multitasking and navigation skills.
  • Experience in customer service with a passion for building customer loyalty is required.
  • Demonstrated consultative experience, ability to influence, and resourcefulness are highly valued.

Benefits:

  • We offer a competitive base salary of $65,000 - $75,000 per year.
  • Bonus incentives and comprehensive benefits package, including medical, dental, vision, life insurance, and disability benefits.
  • Flexible working model with hybrid, onsite, or virtual arrangements.
  • Career development and training opportunities.

About Us:

American Express is committed to supporting the personal and professional development of our employees in a diverse and inclusive environment.



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