Customer Service Expert with Advanced French Proficiency
hace 2 semanas
We are committed to creating a diverse and inclusive environment at American Express where you can grow and nurture customer relationships on every interaction. As a Customer Care Professional, you will be responsible for delivering extraordinary customer care in a fast-paced, structured customer care environment.
Job Description:Key Responsibilities:
- Respond promptly and accurately to customer inquiries and resolve issues efficiently.
- Evaluate and analyze account information to recommend tailored solutions that deepen customer engagement.
- Provide relevant offers that drive brand loyalty through exceptional listening and relationship building.
Your Skills and Qualifications:
- Fluency in writing and speaking in advanced French and English is essential.
- You should have demonstrated resiliency in a fast-paced metric-driven environment with proficient multitasking and navigation skills.
- Experience in customer service with a passion for building customer loyalty is required.
- Demonstrated consultative experience, ability to influence, and resourcefulness are highly valued.
Benefits:
- We offer a competitive base salary of $65,000 - $75,000 per year.
- Bonus incentives and comprehensive benefits package, including medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite, or virtual arrangements.
- Career development and training opportunities.
About Us:
American Express is committed to supporting the personal and professional development of our employees in a diverse and inclusive environment.
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