Administrative Support Professional

hace 2 días

Buenos Aires, Buenos Aires C.F., Argentina Addmore Outsourcing Inc. A tiempo completo

We are seeking an experienced and friendly Virtual Receptionist to join our remote team at Addmore Outsourcing Inc. This role involves managing incoming communications, addressing inquiries, and providing exceptional customer service across multiple online platforms.

Key Responsibilities:
  • Serve as the primary point of contact for all incoming calls, emails, and online chat, providing prompt and professional responses to inquiries.
  • Manage and coordinate appointments, meetings, and virtual events using online scheduling tools, ensuring that all scheduling conflicts are resolved and appointments are confirmed.
  • Perform various administrative tasks such as data entry, document preparation, and maintaining digital files, supporting team members with their administrative needs as required.
  • Greet and assist clients in a friendly and professional manner, providing information about services, directing clients to the appropriate departments, and ensuring a positive experience.
  • Handle internal and external communications, ensuring that messages are accurately relayed and follow-ups are completed in a timely manner, maintaining clear and effective communication channels.
  • Maintain and update client and contact information in the CRM system, ensuring that all records are accurate and up-to-date.
  • Assist in scheduling and setting up virtual meetings and webinars, ensuring that all participants have the necessary links and access information.
  • Prepare, format, and manage digital documents, including reports, correspondence, and presentations, ensuring that documents are organized and easily accessible.
  • Provide exceptional customer service by addressing any issues or concerns promptly, resolving problems efficiently, and escalating matters to management as needed.
  • Utilize online tools and software for communication, scheduling, and document management, ensuring that all technology is functioning properly and troubleshooting any issues that arise.
Qualifications:
  • Prior experience as a receptionist, administrative assistant, or in a customer service role is preferred.
  • Excellent communication skills, both written and verbal, with a professional and courteous demeanor.
  • Proficiency in using virtual office tools, scheduling software, and office applications (e.g., Microsoft Office, Google Workspace).
  • High level of attention to detail and accuracy in handling communications and data.
  • Ability to work independently with minimal supervision and maintain productivity in a remote environment.
  • Customer-focused with a commitment to providing exceptional service and support.

The estimated salary for this position is $40,000 - $60,000 per year, depending on experience and qualifications. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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