Customer Support Specialist

hace 2 días


Buenos Aires, Argentina SupportYourApp A tiempo completo
Customer Support Consultant

Are you passionate about delivering exceptional customer experiences?

We're seeking a highly skilled Customer Support Consultant to join our team at SupportYourApp, a leading Support-as-a-Service company. As a Customer Support Consultant, you will be responsible for providing top-notch technical and customer support to our clients across the globe.

Key Responsibilities:
  • Provide exceptional customer support via calls, emails, and chats
  • Gather required technical information to ensure resolution of complex cases
  • Work collaboratively with cross-functional teams
  • Ensure customers' satisfaction
  • Securely handle customers' sensitive information
Requirements:
  • Excellent German and English language skills (at least C1, written and verbal)
  • Basic knowledge of Intercom
  • Experience in handling communication with customers via phone calls
  • Ability to work collaboratively in a team
  • Independent and proactive approach to work
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
What We Offer:
  • Fixed schedule: Monday to Friday, 4 AM–12 PM, Argentina time
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

We welcome people with various backgrounds and experiences. If you're passionate about delivering exceptional customer experiences and have the skills and qualifications we're looking for, please send your CV in English, pointing out your outstanding skills.



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