Multilingual Customer Service Consultant Position in Czech Republic
hace 5 días
We are seeking a highly skilled and proficient Bulgarian-speaking Customer Support Consultant to join our team based in the Czech Republic. As a key member, you will be responsible for providing exceptional customer service to Lufthansa passengers, handling inquiries, and resolving issues in a timely and professional manner.
About This OpportunityThis is a full-time position with a fixed salary and bonus structure, offering a competitive compensation package. You will have the opportunity to work in a dynamic and multicultural environment with a world-leading flight company, gaining valuable experience and skills along the way.
Key ResponsibilitiesAs a Customer Service Consultant, your primary duties will include:
- Providing high-quality customer support via phone in both Bulgarian and English languages;
- Handling customer inquiries, resolving issues, and escalating complex cases when necessary;
- Collaborating with colleagues from diverse nationalities to achieve team goals and objectives;
To succeed in this role, you will need to possess:
- A fluent level of proficiency in Bulgarian and intermediate-level English language skills;
- Excellent communication, multitasking, and problem-solving abilities;
- Prior experience in customer service is a significant plus but not mandatory.
In return for your hard work and dedication, we offer:
- A remote working arrangement based in the Czech Republic, either living locally or relocating to the area;
- A modern induction training program and opportunities for career growth within the organization;
- A chance to gain valuable experience working with a world-leading flight company;
- A contract focused on building long-term relationships and employee satisfaction;
- A meal allowance and other benefits, including paid flight tickets, accommodation, and health insurance.
Please note that interviews take place on an ongoing basis, so apply today to become part of our vibrant team and embark on an exciting career journey
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