Technical Support Analyst

hace 1 semana

Buenos Aires, Argentina AppDirect A tiempo completo

**About AppDirect**

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

**What you'll do and how you'll have an impact**

As a Technical Support Engineer, you are an experienced and detail-oriented person capable of integrating product knowledge, research, and testing to answer complex questions about product behavior and provide end-to-end solutions to permanently fix the issue.

You will assist customer teams and other team members in understanding how customers can achieve desired outcomes using the product as it exists today.

The output of your efforts could range from FAQs and knowledge base articles that describe to customers how to operate the product to achieve selected outcomes to end-to-end coding solutions for the issue reported.

The role sits in the Provider Services org rolling up to the Director of Customer Support of AppDirect and will work closely with product managers, engineers and customer account managers. This is a great role for someone looking to progress into a Technical support engineering, sales engineering, or product manager role
- Oversee resolution of technical issues coming from channel partners and ISVs, including high-urgency issues requiring Engineering assistance.
- Fix and deliver the customer issues that need development efforts.
- Be a liaison between the customer-facing teams and the Product and Engineering org for management and resolution of all technical questions and issues.
- Maintain detailed documentation ranging from Knowledge Base articles to live to log incidents for post-mortems.
- Work closely with Account Managers and Technical Account Managers on training and oversight for resolution of channel technical support requests.
- Serve as either primary or backup on-call for urgent channel issues at all times.
- Ensure SLA obligations with channel partners are observed and met by other team members; escalate as necessary using judgment and discretion.
- Assist channels in optimizing their own support infrastructures by providing documentation, training materials, and training sessions.
- Develop a deep understanding of the AppDirect platform across all product lines and clearly articulate support decisions and findings.
- Work closely with internal teams to stay up to date on product features, changes, and issues.

**What we're looking for**
- 3 - 5 years of experience in Technical support engineering.
- 1 - 3 years of experience in a SaaS company in software development/support engineering.
- Excellent database query and management skills (SQL, Sequel Pro, MySQL).
- Excellent knowledge of log analysis management tools such as Splunk and DataDog.
- Experience with the support or testing of APIs (Postman tool) and REST tools.
- Understanding of Java, JavaScript, XML, JSON, Web services (REST), and file systems.
- You are comfortable interfacing with key individuals at major accounts in sensitive situations.
- Solid, process-oriented skills for troubleshooting, problem-solving, and problem resolution.
- Superior written and verbal communication skills.
- Must be able to work in a fast-paced technical environment and support a product with frequent product releases and regular maintenance update.
- Familiarity of JIRA, Zendesk will be added an advantage.
- Overseeing Incident, Problem, Change and Knowledge management processes.
- Experience in the Agile working methodology with strong customer focus and experience working with cross-functional/ cross-department teams.
- Exposure to tools like Zendesk, JIRA, SPLUNK.
- A self-starter with strong organization skills, resolution management, and superior written and verbal communication skills.
- B.E. / B. Tech. / master's degree in computer science or equivalent.

  • Ebilling - Technical Support Analyst

    hace 2 días

    Buenos Aires, Argentina Baker McKenzie A tiempo completo

    The eBilling - Technical Support Analyst will provide technical eBilling support for LEDES Wizard and EMT, our inhouse eBilling tools. Assisting billing centres and other global teams engaged in eBilling activities. **Responsibilities**: - Monitor LEDES Wizard tool through daily reporting to identify and categorise failed and rejected invoices -...

  • Technical Support Analyst

    hace 2 semanas

    Buenos Aires, Argentina Pay Retailers A tiempo completo

    Indefinite - Full time - C1426, Buenos Aires, Buenos Aires, Argentina - Tech Support En PayRetailers proporcionamos nuevas formas de aceptar pagos en América Latina, permitiendo los métodos de pago locales relevantes en nuestra plataforma, facilitando la entrada de negocios internacionales B2B. Actualmente estamos en una fase de crecimiento importante y...

  • Technical Support Analyst

    hace 7 días

    Buenos Aires, Argentina Pay Retailers A tiempo completo

    Indefinite - Full time - C1426, Buenos Aires, Buenos Aires, Argentina - Tech Support En PayRetailers proporcionamos nuevas formas de aceptar pagos en América Latina, permitiendo los métodos de pago locales relevantes en nuestra plataforma, facilitando la entrada de negocios internacionales B2B. Actualmente estamos en una fase de crecimiento importante y...

  • On Site Support Analyst

    hace 7 días

    Buenos Aires, Buenos Aires C.F., Argentina Talent Connect A tiempo completo

    About the Role: We are looking for a Senior Analyst, with technical knowledge in the microcomputing field, to join our team and contribute to some of our major projects related to the challenges of end-user support.This position will work closely with the IT and Support areas across all regions.If you are passionate about the pursuit of continuous...

  • Technical Support Analyst

    hace 5 días

    Buenos Aires, Buenos Aires C.F., Argentina Pay Retailers A tiempo completo

    Indefinite- Full time- C1426, Buenos Aires, Buenos Aires, Argentina- Tech SupportEn PayRetailers proporcionamos nuevas formas de aceptar pagos en América Latina, permitiendo los métodos de pago locales relevantes en nuestra plataforma, facilitando la entrada de negocios internacionales B2B.Actualmente estamos en una fase de crecimiento importante y estamos...

  • Technical Support Lead

    hace 2 días

    Buenos Aires, Buenos Aires C.F., Argentina Dalmine Spa A tiempo completo

    **Job Overview:**We are a leading company in the steel industry, operating in the City of Buenos Aires, Argentina. Our IT department is looking for a Technical Support Lead to join our team and provide technical assistance and expertise in the implementation, maintenance, and improvement of desktop infrastructure and related technologies.Main...

  • Technical Support Specialist

    hace 3 días

    Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completo

    SupportYourApp is a leading provider of technical, customer support, and CX services for tech companies globally.Job Description:We are seeking an experienced Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients via multiple channels, including...

  • Infrastructure Support Analyst

    hace 2 días

    Buenos Aires, Buenos Aires C.F., Argentina Cognizant A tiempo completo

    Join Cognizant as a highly skilled Infrastructure Support Analyst and play a critical role in ensuring the smooth operation of our clients' IT infrastructure.In this challenging and rewarding position, you will be responsible for providing expert-level technical support to our clients' desktop environments, including deployment, troubleshooting, incident...

  • Technical Support Engineer

    hace 3 semanas

    Buenos Aires, Argentina Datalogics A tiempo completo

    **Technical Support Engineer** - **Up to 2.150 USD per month**: - **Fully Remote**: - **Full-time**: - **B2B contract** Are you a skilled Technical Support Engineer with a passion for innovation and AI? **Requirements**: - Bachelor’s degree in Computer Science or a related field (or equivalent hands-on experience). - At least 3 years of experience in...

  • Technical Support Specialist

    hace 4 días

    Buenos Aires, Buenos Aires C.F., Argentina DXC Technology Inc. A tiempo completo

    We are looking for a Technical Support Specialist to join our team at DXC Technology Inc. This individual will provide technical support to customers via phone, email, and chat.Job DescriptionThe Technical Support Specialist will be responsible for resolving customer issues related to hardware and software, as well as providing product information and...

  • Technical Support Engineer

    hace 14 horas

    Buenos Aires, Argentina Healthee A tiempo completo

    Hi, We are Healthee. We’re on a mission to support employees and transform their health care journey. We’re building an AI powered health success platform that is designed to support every employee with healthcare benefits, navigate their plans and optimize care. Want to join our mission-driven team? Read on. We are looking for a Technical Support...

  • Technical Support

    hace 3 días

    Buenos Aires, Argentina Global Services Business A tiempo completo

    Important company requests ING. IN TECHNICAL SUPPORT **Requisitos**: Technology Skills Desktop support 1st and 2nd line support Microsoft 7/10/11 OS installation and reimaging Microsoft Office 2016 - Office 365 support Microsoft Outlook configuration, troubleshooting, housekeeping, and administration. Network troubleshooting, IP, DHCP, DNS 1st and 2nd line....

  • Technical Operations Analyst

    hace 2 días

    Buenos Aires, Buenos Aires C.F., Argentina Intrascloudservices A tiempo completo

    **About Us**Intras Cloud Services offers a unique opportunity to be part of a young and fast-paced company that is extremely passionate about customer success. Our employee benefits include excellent compensation packages with performance-based incentives, and the opportunity to grow with us.Job Description:**We are seeking a dedicated GSOC Analyst Level 1...

  • Sr. Technical Support Analyst

    hace 3 días

    Buenos Aires, Argentina ESET A tiempo completo

    En ESET queremos, además de elegirte, que nos elijas, por eso promovemos una cultura de inclusión y de respeto a la diversidad, garantizando la igualdad de oportunidades. Te invitamos a formar parte de nuestro equipo, donde todas las personas son bienvenidas, respetadas y escuchadas, pudiendo desarrollar su talento. Promovemos procesos donde valoramos la...

  • Technical Support Specialist

    hace 3 días

    Buenos Aires, Buenos Aires C.F., Argentina Web: A tiempo completo

    About the Position: We are seeking a highly skilled Senior Service Desk Analyst to join our team. This individual will be responsible for providing top-notch technical support to our internal and external customers. If you possess strong analytical skills, a passion for problem-solving, and excellent communication abilities, we encourage you to apply.Key...

  • Technical Field Specialist

    hace 7 días

    Buenos Aires, Buenos Aires C.F., Argentina Talent Connect A tiempo completo

    About the Role: Talent Connect is looking for a Senior Analyst with technical knowledge in microcomputing to contribute to major projects related to end-user support. This position will work closely with IT and Support areas across regions.

  • Technical Support Specialist

    hace 4 días

    Buenos Aires, Buenos Aires C.F., Argentina Lenovo A tiempo completo

    We are Lenovo, a global technology powerhouse with a bold vision to deliver Smarter Technology for All. Our portfolio of AI-enabled devices and infrastructure is designed to create a more equitable, trustworthy, and sustainable digital society.About the RoleWe're seeking a highly skilled Technical Support Specialist to join our Solution and Services Group...

  • Technical Support Engineer

    hace 3 semanas

    Buenos Aires, Argentina Alliants A tiempo completo

    **We’re Hiring a**Technical Support Engineer** (L2)** **Location**:Remote (Argentina & Uruguay) **Salary**: DOE At **Alliants**, we're on a mission to transform every customer engagement into something exceptional. We believe in working smart together to push the boundaries of company culture and create future-proof customer experiences. Are you...

  • Functional Technical Analyst

    hace 7 días

    Buenos Aires, Argentina Fiserv, Inc. A tiempo completo

    Si estas interesado en formar parte en unas de las principales empresas de Medio de Pago en Argentina y seguir desarrollando y creciendo en tecnologia de medios de pago, te estamos buscando: Business Inteligence Developer Armado de modelo de Datos para explotación de Reportería Desarrollo Tablas / Modelos en Datawarehouse Corporativo Technical Analyst en...

  • Technical User Support Analyst. Buenos Aires

    hace 2 días

    Buenos Aires, Argentina Medtronic A tiempo completo

    **Careers that Change Lives **A Day in the Life Responsibilities may include the following and other duties may be assigned. - Resolves technical problems that originate by telephone in a call center/help desk environment. - Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the...