Trilingual Service Desk Agent Portuguese/spanish
hace 1 mes
**If you want to join one of the largest companies in the digital industry worldwide, keep reading.**
**#WeAreCognizant**
A multinational company that works with first-class clients, leaders in multiple businesses areas. Our diverse community of 300,000+ people are working together to help transform the companies the world relies on. And when we’re not developing game-changing digital solutions for clients, we’re improving lives elsewhere by volunteering in local communities, fostering inclusion through our employee affinity groups and so much more.
Every day, all around the world, our people engineer impact with their clients, communities, colleagues and their own lives.
Our business units work with global projects, and they provide you with the opportunity of working with multicultural teams. This will allow you to grow in a competitive environment, learning new skills and keep developing the ones that you already have.
We are looking for **Service Desk Agents with an advanced level of Portuguese and English** to join our teams in competitive projects.
**We do we value**:
- Advanced level of Portuguese and English (Is a must)
- Experience and Knowledge in similar position (1 to 3 years of experience working as L1 support desk analyst / Field Support) (Is a plus)
- ITIL methodology (Nice to Have)
**Key responsibilities**:
- Learn fundamental operations of commonly used software, hardware, and other equipment.
- Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
- Become familiar with helpdesk policies and services.
- Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
** Still doubting? Here you have the reasons to choose #Cognizant**
**We offer a very competitive salary, an annual bonus, medical insurance for you and your primary family group, unlimited access to Udemy, development of your language skills. There are many other benefits that you are going to know during the selection process**
**Let´s #BeCognizant**
**Employee Status **:Full Time Employee
**Shift **:Day Job
**Job Posting **:Apr 06 2023
**About Cognizant
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