Service Desk Analyst
hace 2 semanas
THE ROLE:
The Service Desk Agent is a customer facing role (24x7) and a part of Global Support operations team.
across the globe. Service Desk Agent will work in shifts and be tasked with creating Cases for Support
and / or Maintenance and pass them on to relevant Support teams [Case Manager (CM) / Senior Case
Manager (SCM)] for further investigation and action.
THE RESPONSIBILITIES:
- Here are how your day-today responsibilities of the role will look like, but are not limited to:
- Customer and / or internally to fetch customer Order information to create a valid case
- Creating a valid Case / ticket (as per priority) with the understanding of the information provided
by the Customer
- Reading the automatically created cases (via Expereo Portal & coming proactively) & passing to
CM/SCM
- Process & take action on the Supplier and / or Customer Maintenance communications
- Check & validate the event notifications and redirect Cases to relevant team
**Job requirements**:
THE SKILLS AND EXPERIENCE:
- Experience in a Customer facing role, preferably in a Telecom company
- Bachelor’s Degree in Computer Engineering/Science, Information Technology, Electronics and
Communications Engineering or equivalent (nice to have).
- Excellent command over English language both verbal & written
- Quick learning capability and able to work with mínimal supervision
- Ability to multitask and balance workload efficiently
- Possessing language skill other than English will be an added advantage (Dutch, Portuguese,
Spanish etc.)
- Familiar with networking technologies and concepts (LAN/WAN)
-
Senior Service Desk Analyst
hace 15 horas
Buenos Aires, Argentina Hansen Technologies A tiempo completo**Senior Service Desk Analyst** **About the Role**: **Senior Service Desk Analyst **supports a wide range of systems and platforms both internally and externally. The analyst’s role is to perform initial diagnosis and wherever possible resolve incidents and requests in a timely manner for the end-user and where necessary escalate issues to other support...
-
Service Desk Analyst I
hace 2 días
Buenos Aires, Argentina Givaudan A tiempo completoStep into our world of creativity and joy! Service Desk Analyst I - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good....
-
IT Service Desk Analyst Template
hace 3 semanas
Capital Federal, Buenos Aires, Argentina Cielo Talent A tiempo completoJOB DESCRIPTION Company DescriptionAre you ready to accelerate your career? Join Cielo as an IT Service Desk Analyst! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success! Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to...
-
Service Desk Analyst
hace 2 días
Buenos Aires, Argentina AMC Networks Inc. A tiempo completoJob Description Somos una compañía líder de medios y entretenimientos y trabajamos con pasión por lo que hacemos. Buscamos sumar a nuestro staff un/a Service Desk Analyst & Field Support. Como principales funciones de su gestión se destacarán: Quien se incorpore proporcionará soporte técnico siendo el punto de contacto inicial para los usuarios...
-
Service Desk
hace 2 días
Buenos Aires, Argentina AMC Networks Inc. A tiempo completoSomos una compañía líder de medios y entretenimientos y trabajamos con pasión por lo que hacemos. Buscamos sumar a nuestro staff un/a Service Desk & Financial Systems Analyst. **Como principales funciones de su gestión se destacarán**: Quien se incorpore proporcionará soporte técnico siendo el punto de contacto inicial para los usuarios finales,...
-
Implementador Service Desk Ssr
hace 2 semanas
Buenos Aires, Argentina Web: A tiempo completoDescripción del empleo: En **StaffRock IT** nos encontramos sumando a nuestro team un **Implementador Service Desk Ssr **para colaborar con empresa que desbloquea el crecimiento exponencial de las startups B2B SaaS con experiência en IA y una metodología probada. **¿Cuál será tu misión?** Jugarás un papel crucial en la cutomatización,...
-
Bosnia Supervisor, Corporate Service Desk
hace 3 semanas
Buenos Aires, Argentina VirginPulse A tiempo completoOverview: **Now is the time to join us!** At Virgin Pulse we value and celebrate diversity and we are committed to creating an inclusive environment for all employees. We believe in creating teams made up of individuals with various backgrounds, experiences, and perspectives. Why? Because diversity inspires innovation, collaboration, and challenges us to...
-
Service Desk Analyst
hace 3 semanas
Capital Federal, Buenos Aires, Argentina Globant A tiempo completoWe are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect. Right now, we are looking for **Service Desk Analysts** to join our team at Globant! - You will get the chance to:_- Work with...
-
IT Service Desk Coordinator
hace 15 horas
Buenos Aires, Argentina TITP A tiempo completo**Company**: TITP **Location**: Remote USA **About Us**: TITP is a leading Managed Service Provider (MSP) dedicated to delivering exceptional IT solutions and support to businesses of all sizes. With a focus on innovation, reliability, and client satisfaction, we pride ourselves on being a trusted partner in navigating the complexities of modern...
-
Service Desk Analyst
hace 2 semanas
Buenos Aires, Argentina Carfax A tiempo completo¿Cuándo fue la última vez que te jactaste de dónde trabajas? En CARFAX lo hacemos todos los días. ¿Por qué? Porque estamos orgullosos de trabajar para una empresa con una misión sólida y una marca confiable. Estamos orgullosos de trabajar con personas que se preocupan por lo que hacen y trabajan duro todos los días para dar lo mejor de sí...
-
Help Desk
hace 2 semanas
Capital Federal, Buenos Aires, Argentina FACILITY SERVICE A tiempo completoEn Facility Service, importante empresa que brinda servicios especializados en soluciones integrales, nos encontramos seleccionando un/a Help Desk para uno de nuestros importantes clientes del rubro tecnológico. ¿Cuáles son los desafíos del puesto? Seguimiento de tickets. Recibir, coordinar y rastrear las solicitudes de servicio. Proporcionar...
-
Service Desk
hace 2 semanas
Capital Federal, Buenos Aires, Argentina Getronics A tiempo completo**Propósito del Equipo**: El equipo de Help Desk es el encargado de la gestión de incidencias de los diferentes tipos de inconvenientes que se puedan llegar a presentar dentro del gran universo de aplicaciones del Cliente, como así también la ejecución de tareas proactivas para la conciliación de datos y escalamiento en base a la advertencia de...
-
Service Desk Agent
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina Cognizant A tiempo completoService Desk Agent (PORTUGUESE)Position OverviewBy joining Cognizant as a Service Desk Agent, you will be responsible for working within the Cloud, Infrastructure & Security practice to provide professional and technical support for clients across all industries and their systems and networks in the following areas: general system administration, network...
-
Agente de Service Desk 1a
hace 3 semanas
Buenos Aires, Argentina SONDA IT A tiempo completoEN SONDA estamos buscando un Agente de Service Desk: Sus principales funciones son: Entregar soporte y asistencia técnica a usuarios, asegurando una solución oportuna a sus requerimientos. Otorgar apoyo Técnico, entregando y registrando toda la información necesaria para cumplir con los requerimientos internos de la compañía y sus clientes. Es...
-
Agente de Service Desk 1a
hace 2 semanas
Buenos Aires, Argentina SONDA IT A tiempo completoEn SONDA buscamos un Agente de Service Desk Sus principales repsonsabilidades son: ser el primer contacto. Las consultas para resolver serán relativas al uso y/o mal funcionamiento de: Sistemas Operativos de escritorio. Software desarrollado por el cliente o terceros. Componentes de Hardware. Administración de usuarios de los diferentes aplicativos...
-
Service Desk Agent
hace 4 semanas
Buenos Aires, Argentina Cognizant A tiempo completo**Service Desk Agent (Portuguese)**: **Position Overview**: Upon joining, you will get trained on practice specific technical skills, allowing you to enhance your core competency skills and grow your career. You will take on challenges to deliver technology innovation, and design and implement solutions impacting our clients’ business and IT...
-
Service Desk Agent
hace 2 semanas
Buenos Aires, Argentina Cognizant A tiempo completo**Service Desk Agent (PORTUGUESE)**: **Position Overview**: Upon joining, you will get trained on practice specific technical skills, allowing you to enhance your core competency skills and grow your career. You will take on challenges to deliver technology innovation, and design and implement solutions impacting our clients’ business and IT...
-
Service Desk Agent
hace 15 horas
Buenos Aires, Argentina Cognizant A tiempo completo**Service Desk Agent (Portuguese)**: **Position Overview**: Upon joining, you will get trained on practice specific technical skills, allowing you to enhance your core competency skills and grow your career. You will take on challenges to deliver technology innovation, and design and implement solutions impacting our clients’ business and IT...
-
IT Service Desk Specialist
hace 3 días
Buenos Aires, Buenos Aires C.F., Argentina Eset A tiempo completoJob Overview">We're seeking an experienced IT Service Desk Specialist to join our team at Eset. As an IT Service Desk Specialist, you'll be responsible for providing first-level technical support and escalating complex issues to higher levels of support.">Key Responsibilities">To investigate and diagnose incidents assigned to the development Area in order to...
-
Service Desk
hace 3 días
Buenos Aires, Buenos Aires C.F., Argentina Connectis A tiempo completoPropósito del Equipo: El equipo de Help Desk es el encargado de la gestión de incidencias de los diferentes tipos de inconvenientes que se puedan llegar a presentar dentro del gran universo de aplicaciones del Cliente, como así también la ejecución de tareas proactivas para la conciliación de datos y escalamiento en base a la advertencia de...
