Applications Support
hace 2 semanas
This is a hands-on leadership role, the following is a non-exclusive list of strengths and capabilities, that would help you in it:
- BS/BA degree or equivalent experience
- Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
- Strong leader who can manage own's workload as well as each one of the team members
- Foster great relationships between team members inside the team as well as with others
- Lead by example, especially during critical situations such as complex or high-impact incidents
- Help each one of the team members pursue their objectives and grow their careers
- Can set challenging objectives to the team and present results to upper management
- ITIL knowledge is a plus
- Proficiency in service-level changes to a system and troubleshooting components
- Excellent troubleshooting skills
- Solid analytical and problem-solving skills with attention to detail and proper time-management
- Monitoring of large/high volume transactional systems using tools such as Dynatrace, AppDynamics, Grafana, Prometheus, ThousandEyes, Splunk, Geneos, etc.
- Producing SQL queries in at least one relational database (Oracle, SQL Server, DB2 etc.)
- Batch scripting, Ansible, PowerShell or Shell Scripting
- Some knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed
- Exposure to Python and willing to learn enough to create Application Health Dashboards or even Machine Learning Projects is a plus
**Responsibilities**
- Involvement mainly in Incident Management but also collaborates with Problem and Change Management processes
- Manage priority incidents and leverage cross-functional teams to quickly eliminate impacts
- Collaborates across Application Development, Product and Production Management to establish and maintain Service Level Objectives (SLO)
- Implement required telemetry and observability to monitor and measure the quality of service in real-time against the established SLO.
- Troubleshoot Key technical issues or escalate and work with appropriate technology teams to provide solutions.
- Plan, execute and document Disaster Recovery tests
- Escalate issues/risks effectively when necessary, across supporting framework
- Strong focus on automation and processes. Design, implement, improve and utilize key monitoring tools.
- Work with development teams throughout the software life cycle ensuring sustainable software releases
Responsible for Production Application Monitoring and implementing automation components including tools, platforms, process, and polici
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
-
Applications Support Senior Associate
Encontrado en: Talent AR C2 - hace 1 semana
Buenos Aires, Argentina JPMorgan Chase & Co. A tiempo completoThe Application Support Associate within a Production Management team is responsible for technical support of production applications and infrastructure. This team provides support for Merchant Service Banking platforms and handles all support requests, incidents, issues, tickets and business continuity activities to ensure flawless and quality delivery of...
-
Applications Support Senior Associate
Encontrado en: beBee S AR - hace 6 días
Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completoJOB DESCRIPTION The Application Support Associate within a Production Management team is responsible for technical support of production applications and infrastructure. This team provides support for Merchant Service Banking platforms and handles all support requests, incidents, issues, tickets and business continuity activities to ensure flawless and...
-
Applications Support Senior Associate
Encontrado en: beBee S AR - hace 1 semana
Ciudad Autónoma de Buenos Aires, Argentina JPMorgan Chase A tiempo completoThe Application Support Associate within a Production Management team is responsible for technical support of production applications and infrastructure. This team provides support for Merchant Service Banking platforms and handles all support requests, incidents, issues, tickets and business continuity activities to ensure flawless and quality delivery of...
-
Applications Support Wintel/Automation/Cloud
Encontrado en: Talent AR C2 - hace 2 semanas
Buenos Aires, Argentina JPMorgan Chase & Co. A tiempo completoThis position is for an Application Support role within Intelligent Automation Services Production Management team. As part of the team, you will be providing a unified service for monitoring and managing Intelligent Automation applications end to end. Our team provides support for Xceptor, Alteryx, Instabase, UIPath and other data transformation...
-
Applications Support
hace 2 semanas
Buenos Aires, Argentina JPMorgan Chase Bank, N.A. A tiempo completoAs a member of our Production Support team, you'll immediately put your love of technology into action. Each day, you and your team will be responsible for making sure our platforms, servers and networks are online and secure. You'll work together, evaluating, selecting, implementing, integrating, maintaining, upgrading, documenting, and designing our...
-
Applications Support
hace 1 semana
Buenos Aires, Argentina JPMorgan Chase Bank, N.A. A tiempo completoAs a member of our Production Support team, you'll immediately put your love of technology into action. Each day, you and your team will be responsible for making sure our platforms, servers and networks are online and secure. You'll work together, evaluating, selecting, implementing, integrating, maintaining, upgrading, documenting and designing our...
-
Applications Support Lead
Encontrado en: Talent AR C2 - hace 1 semana
Buenos Aires, Argentina JPMorgan Chase & Co. A tiempo completoAs an experienced member of our Technology Management Hygiene Group, you'll be required to apply your depth of knowledge and expertise to all aspects of the Vulnerability lifecycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals. We embrace a culture of experimentation and constantly strive for...
-
Applications Support Linux/SQL/Cloud
Encontrado en: Talent AR C2 - hace 2 semanas
Buenos Aires, Argentina JPMorgan Chase & Co. A tiempo completoWe are looking for an Application Support technician to support a reporting application that caters multiple lines of businesses. Skills Comfortable in Unix/Linux environments, Oracle SQL Databases and database technologies including Big Data (Hadoop), document and file based databases Good Incident, Problem and Change management skills, as well...
-
Applications Support Lead
hace 6 días
Buenos Aires, Argentina JPMorgan Chase Bank, N.A. A tiempo completoApplication Support Lead (VP) with strong troubleshooting and automation skills On a day to day basis Application Support lead will be responsible for: - Functionally manage the global support team - Oversight and participate in resolution of all user and technology issues handled by the team. - Prepare stability report for senior management - Lead...
-
Applications Support Analyst
hace 1 semana
Buenos Aires, Argentina JPMorgan Chase Bank, N.A. A tiempo completo**Skills**: - Comfortable in Unix environments, Oracle SQL Databases - Good Incident, Problem and Change management skills, as well as communication skills to interact with Development teams and User base. - Proactive, detail oriented and a team player. Desirable: - Prior exposure to scheduling tools (Autosys) - Working experience in one or more general...
-
Sr Application Support Specialist IRC220429
Encontrado en: beBee jobs AR - hace 2 semanas
Buenos Aires, Argentina Hitachi Careers A tiempo completoDescription:Requirements:Provides support and monitors enterprise applications and systems.Provides technical support to teams within the organization, and to external partners when required.Installs, updates and patches server software per vendor and enterprise guidelines.Facilitates remediation of security vulnerabilities through configuration of on-prem...
-
Sr Application Support Specialist IRC220429
Encontrado en: beBee S AR - hace 2 semanas
Buenos Aires, Argentina Hitachi Careers A tiempo completoDescription:Requirements:Provides support and monitors enterprise applications and systems.Provides technical support to teams within the organization, and to external partners when required.Installs, updates and patches server software per vendor and enterprise guidelines.Facilitates remediation of security vulnerabilities through configuration of on-prem...
-
Support Agent
Encontrado en: beBee jobs AR - hace 2 semanas
Buenos Aires, Argentina Cognizant Technology Solutions A tiempo completoAt #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives. We are currently looking for Support...
-
Applications Support Senior Associate
Encontrado en: beBee S AR - hace 3 semanas
Buenos Aires, Argentina JPMorgan Chase A tiempo completoProduction Management / Application support –Sales, Research & Data – Corporate & Investment Bank About this Role The Sales, Research & Data Production Management team at JPMorgan Chase supports the proprietary and external technology platforms powering the Sales and Research business along with its user base of sales people and research analysts. Our...
-
Application Support Associate
Encontrado en: Talent AR C2 - hace 1 semana
Buenos Aires, Argentina JPMorgan Chase & Co. A tiempo completoWorking in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance and improvement, in addition...
-
Support Agent
Encontrado en: Talent AR C2 - hace 1 semana
Buenos Aires, Argentina Cognizant A tiempo completoAt #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives. We are currently looking for...
-
Support Engineer with Development Skills
Encontrado en: Talent AR C2 - hace 1 semana
Buenos Aires, Argentina Avaya A tiempo completoABOUT THE OPPORTUNITY Avaya is a global company who give our customers the freedom to take their business in the directions that benefit them most. With that vision we have teams around the globe who develop and provide support for custom solutions and we are looking for talented engineers to join us. We are seeking a Support Engineer with development...
-
Applications Support Analyst
hace 6 días
Buenos Aires, Argentina JPMorgan Chase Bank, N.A. A tiempo completo**Required skills** - Hands on experience working in Linux environment & relational SQL or no-sql database technologies, proficiency in one or more modern programming languages (preferably Python). - Familiarity with any of these technologies: containers, big data platforms like Hadoop and Spark and/or cloud infrastructure covering technologies like AWS,...
-
Applications Support Analyst
hace 3 días
Buenos Aires, Argentina JPMorgan Chase Bank, N.A. A tiempo completo**Required skills** - Hands on experience working in Linux environment & relational SQL or no-sql database technologies, proficiency in one or more modern programming languages (preferably Python). - Familiarity with any of these technologies: containers, big data platforms like Hadoop and Spark and/or cloud infrastructure covering technologies like AWS,...
-
Technical Support Engineer – Unified Communication
Encontrado en: Talent AR C2 - hace 1 semana
Buenos Aires, Argentina Techunting A tiempo completoWe are looking for an experienced Technical Support Engineer who will be the primary liaison between the customer base and all other internal contacts. The ideal candidate for this position is a team player who is an experienced support provider with an established track record of providing high-quality support to meet customer requirements. The support...