Support Agent
hace 4 semanas
At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.
We are currently looking for Support Agent to work for a technology care project.
What you´ll do
You´ll be in charge of L1 support for global users of our clients platform.
What do we value?
People with initiative and responsibility, who have good diction and excellent treatment with the client. We will assess those who have a technical profile or related experience in the role.
Key Responsibilities:
·Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.
·Respond to questions from all emails and callers.
·Become familiar with each client and their respective applications.
·Learn fundamental operations of commonly used software, hardware, and other equipment.
·Follow standard procedures;
·Become familiar with helpdesk policies and services.
Necessary skills and experience required:
·1 or 2 years of experience in call center, customer experience or customer support by chat or phone.
·Advanced level of English (reading and writing at least)
Why Cognizant?
·A career in one of the largest and fastest growing IT services providers worldwide.
·Ongoing support and funding with training and development plans.
·Opportunity to work for leading global companies.
·Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.
·A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.
Location: Presencial, Parque Patricios, Buenos Aires, Argentina.
Shift: 11 a 20 hs, Full Time.
Are you ready?
Join our team
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Apr 05 2024
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