Applications Support Senior Associate

hace 3 semanas


Buenos Aires, Argentina JPMorgan Chase & Co. A tiempo completo

The Application Support Associate within a Production Management team is responsible for technical support of production applications and infrastructure. This team provides support for Merchant Service Banking platforms and handles all support requests, incidents, issues, tickets and business continuity activities to ensure flawless and quality delivery of services to end users. This is a critical role requiring a highly dedicated individual who can take ownership and provide procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, major incidents, and outages, the Application Support Associate will work hand-in-hand with application development, infrastructure and implementation teams. He or she will be responsible for implementing Best Practices, identifying opportunities for improvement and efficiency gains, and ensure risk and controls compliance for the supported platforms.

The ideal candidate for this role is a dynamic individual with excellent communication and strong analytical skills, business acumen and the ability to assimilate information quickly, with focus on incident and problem management.

Job Responsibilities:

Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages. Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives. Ensures information controls, back-up and recovery strategies are in place across all environments. Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring. Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing Develop and maintain relationships with technical staff, end users and clients. Carefully evaluate alternative risks and solutions before taking action to provide timely resolution. Demonstrate creativity, innovation and high performance.

Required Skills:

BA/BS required in Computer Science or equivalent Experience supporting applications within a global production support environment UNIX / Redhat Linux skills, including ability to function at the command level. Scripting with at least 1 language: Ksh, Perl, Bash, Python preferred Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals Database skills such as SQL and stored procedures for primarily Oracle PL/SQL is a plus Exposure to newer technologies such as Kafka, Microservices, Tomcat, Apache preferred Exposure to Job Scheduling tools such as Autosys and Control-M preferred Monitoring tool familiarity such as: Geneos, Splunk, Grafana, App Dynamics, and/or Dynatrace preferred

Preferred Qualifications:

Advanced English level Prior software development background, DevOps methodologies exposure / processes, or SRE work experience is helpful DevOps and AWS or other cloud exposure, fintech / financial services / tech industry experience is preferred

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