Applications Support Lead

hace 3 semanas


Buenos Aires, Argentina JPMorgan Chase Bank, N.A. A tiempo completo

Application Support Lead (VP) with strong troubleshooting and automation skills

On a day to day basis Application Support lead will be responsible for:

- Functionally manage the global support team
- Oversight and participate in resolution of all user and technology issues handled by the team.
- Prepare stability report for senior management
- Lead production working committee to drive stability improvement agenda, JIRA prioritization
- Monitor and troubleshoot the batch jobs
- Implement and continuously enhance AWS/Cloud based monitoring
- Coordination and execution of all software deployments into Production environments.
- Develop specialist knowledge in relevant systems, sharing that knowledge with team members and global partners
- Ownership of major production incidents, working closely with other technology teams in order to resolve business-impacting issues
- Pro-actively improving the quality of systems and service, and increase business value
- Bringing SRE mind-set to the entire software development life cycle, building, evolving and operating rapidly-changing resilient systems at scale
- Manage the relationship between the operational users and the technology department. This involves organizing weekly service review meetings and being a key point of escalation for technology issues or concerns within the operational areas.

Qualification:
Bachelor degree in Computer Science with 10+ years of Application Support experience.

Tech Skills:

- Python/Shell Scripting
- RDMS - Oracle or MS-SQL
- Application Performance monitoring tools : Datadog/Splunk/AppDynamic/Dynatrace/Grafana
- Schedulers - Glue/Bridge/Step/Control-M / Autosys
- Monitoring - Geneos/ Datadog / CloudWatch

Soft Skills:

- Techno-functional leadership experience
- Strong written and verbal communication skills
- Strong problem solving skills
- Ability to understand complex component/system/service interactions and look for causes and provide solutions.
- Self-driven & proactive
- Customer Service Orientation - build positive working relationships with customers at all times providing realistic information and managing their expectations

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.



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