Customer Support Specialist with Saas Experience

hace 1 semana

Buenos Aires, Argentina Vista Social A tiempo completo

**Join the Vista Social Customer Support Legacy**
At Vista Social, a pioneering social media management software company, we're not just building software; we're creating a legacy of care in customer support. Our support team's vision is clear: To create a legacy of care in customer support, ensuring we're foster human-centered connections through a commitment to genuine kindness, unwavering care, and unparalleled attention to detail. Now, we're looking for three Customer Support Rockstars to join this mission. Could that be you?

**Who Are We?**
Vista Social is where innovation meets empathy. We dream big, laugh often, and strive to make a meaningful impact in the digital world. Our team is a blend of tech enthusiasts, creative thinkers, and compassionate souls, all united by our mission: To foster human-centered connections through genuine kindness, unwavering care, and unparalleled attention to detail.

**Your Mission, Should You Choose to Accept**:

- Host engaging video-call training sessions that leave our customers smiling and informed.
- Keep our help-center brimming with the latest and greatest updates.
- Channel your inner Spielberg by helping record how-to videos for our help-center. Lights, camera, action
- Tackle other customer service missions that come your way.
- Work Hours: Work Monday to Friday, 9am-5pm in Pacific or Central Time, with opportunities for overtime available (and optional).

**Why You'll Love Working With Us**:
We're not just about the perks (though, let's be honest, they're pretty great). It's about being part of a team that values your voice, ideas, and growth. We celebrate diversity, encourage creativity, and aim for excellence in everything we do. Plus, did we mention the virtual team hangouts and workshops? They're legendary
Ready to rock the customer support world with us?

**Application Process**
2. Record a short video answering these questions:

- Please introduce yourself and tell us a little bit about yourself
- What has been your experience using Social Media? (Example, personal use, connecting with family/friends, business use, etc.)
- Tell us about a time when you went above and beyond for a customer (beyond expectations).

Make sure to have clear microphone audio and a good background (plain wall is totally okay).

**Requirements**:

- Proven Experience: At least 3 years of experience in a customer service-related role, with at least 2 in tech or SaaS. Your experience should demonstrate a track record of providing exceptional customer service, resolving issues efficiently, and contributing to customer satisfaction and loyalty.
- Language Skills: Expert English speaking and writing skills are a must. You should be able to communicate clearly and effectively, handle complex queries, and articulate solutions in a way that's easily understandable by our global user base.
- Problem-Solving Skills: Exceptional problem-solving skills with an analytical mindset. You should be adept at diagnosing issues, identifying the root causes, and proposing effective solutions.
- Customer-Centric Mindset: A strong commitment to customer satisfaction, with an empathetic understanding of customer needs. You should be passionate about helping users and going the extra mile to ensure a positive customer experience.
- Communication Excellence: Excellent verbal and written communication skills, with the ability to explain technical concepts in simple terms and adapt your communication style to suit different audiences.
- Team Collaboration: Ability to work effectively in a team environment, contributing to a collaborative work culture. You should be open to receiving feedback and continuously seeking ways to improve your performance and the team's success.
- Adaptability and Flexibility: The tech industry is fast-paced and never stops changing. You should be adaptable, ready to tackle new challenges, and flexible in adjusting to shifting priorities and deadlines.
- Time Management Skills: Strong organizational and time management skills, with the capability to juggle multiple tasks simultaneously without compromising on quality.
- Knowledge of Customer Support Tools: Experience with customer support tools and platforms, such as ticketing systems, live chat, and CRM software.
- Familiarity with social media management tools is a plus.

**Salary**: $650,000.00 - $1,000,000.00 per month

Application Question(s):

- Provide your video cover letter link here, answering the questions we asked in the job description page under "Application Process":
**Experience**:

- software support: 2 years (preferred)
- customer support: 3 years (preferred)

**Language**:

- English (preferred)

Expected Start Date: 29/04/2024

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