SaaS Billing Support Specialist at AIPRM
hace 2 semanas
We are seeking an experienced SaaS Billing Support Specialist who possesses a keen understanding of billing systems, particularly with Stripe, and has hands-on experience with customer support platforms like Zendesk.
At AIPRM, we believe in precision and accuracy. Hence, we are in search of an individual who leans more towards the "accounting" side rather than "sales".
Key Responsibilities:
- Manage and resolve billing queries and issues in a timely manner.
- Collaborate closely with our core team to ensure billing accuracy.
- Respond in Zendesk to track, prioritize, and address customer inquiries.
- Work in a 24x5 and later 24x7x365 shift.
- Offer comprehensive support to our customers using Stripe for their transactions.
- Handle challenging situations with professionalism and resilience.
- Moderate billing related complaints in the to be resolved via Zendesk
Requirements
Qualifications:
- Minimum of 3 years experience in SaaS billing support.
- Proficiency with Stripe and Zendesk is a must.
- A strong numerical aptitude and a keen eye for detail.
- Ability to handle difficult situations and feedback with grace and maturity.
- Preference will be given to mature candidates with a robust background in the field.
This role is only for written support, in native-like English.
We already have developed a comprehensive set of standard Zendesk macros and SOPS how to respond to which case.
Successful candidates will be interviewed and put on a temp position, but this role is for a long term, full-time position.
Please specify code AIPRMbilling3 in the first
and your timezone in the second line of your response to this.
Note: This role is not suitable for beginners in the industry. We're in search of seasoned professionals who can handle the challenges that come with the territory, especially in light of the strict no-refund policies we uphold. Please don't apply if you're not ready to work in shifts.
Benefits
- Opportunity to work for a rapidly growing AI SaaS company with a 2+ million user audience.
- Work directly with seasoned SaaS entrepreneurs (20+ years each business experience) and a highly productive, results-oriented team.
- Ability to define the future of AI and learn from the best.
Please tell us in which role, company and for how long you had a similar responsibility.
-
SaaS Billing Support Specialist at AIPRM
hace 4 semanas
Buenos Aires, Argentina AIPRM, Corp. A tiempo completoWe are seeking an experienced SaaS Billing Support Specialist who possesses a keen understanding of billing systems, particularly with Stripe, and has hands-on experience with customer support platforms like Zendesk.At AIPRM, we believe in precision and accuracy. Hence, we are in search of an individual who leans more towards the "accounting" side rather...
-
Billing Specialist
hace 4 semanas
Buenos Aires, Argentina Dallas Express Agency A tiempo completo**Billing Specialist for Dallas Express Agency** Dallas Express Agency is an independent agency which operates under the LandStar System corporate umbrella. This gives us the advantage to operate with the strength and support of one of the industry’s most stable and successful transportation providers in North America in the last 50 years. We specialize...
-
Billing Specialist
hace 3 semanas
Buenos Aires, Argentina Naviga A tiempo completo**Title**:Billing Specialist **Location**:Buenos Aires, Argentina **Key Notes/Company Details**: - Multi-Billion Dollar Business, Employing over 3600 Lawyers - Multi-award winner and distinguished recognitions; top law firm for Innovation in the Business of Law, Excellence in Diversity Law Firm Award, Gold Standard Certification from the Women in Law...
-
Billing Specialist
hace 2 semanas
Buenos Aires, Argentina Dallas Express Agency A tiempo completoBilling Specialist for Dallas Express AgencyDallas Express Agency is an independent agency which operates under the LandStar System corporate umbrella. This gives us the advantage to operate with the strength and support of one of the industry's most stable and successful transportation providers in North America in the last 50 years. We specialize in...
-
Billing Specialist
hace 2 semanas
Buenos Aires, Argentina Naviga A tiempo completoTitle:Billing SpecialistLocation:Buenos Aires, ArgentinaKey Notes/Company Details: Multi-Billion Dollar Business, Employing over 3600 Lawyers Multiaward winner and distinguished recognitions; top law firm for Innovation in the Business of Law, Excellence in Diversity Law Firm Award, Gold Standard Certification from the Women in Law Empowerment Forum (WILEF),...
-
Client Support Specialist
hace 3 semanas
Buenos Aires, Argentina Sagan A tiempo completo**Client Support Specialist** **Location**:Remote (EST) **Work Schedule**:Monday - Friday, 08:00 AM - 05:00 PM EST **About Us**:Join our team as a Client Support Specialist, where your dedication to exceptional service and technical expertise will contribute to our mission of providing outstanding support to our clients. Our Company is a dynamic...
-
Media Billing Specialist
hace 4 semanas
Buenos Aires, Argentina Syneos Health Commercial Solutions A tiempo completo**Description** Syneos Health is seeking a Media Billing Specialist. The role within the integrated media team, will be responsible for order setup, invoice procurement, flow chart quality control and other tasks as described in the Key Responsibilities. This position plays an important role in activating our media buys within each channel through flawless...
-
Saas Support Specialist
hace 4 semanas
Buenos Aires, Argentina Web: A tiempo completoDescripción del empleo: Tech Background? Like helping customers? **Support Specialist Wanted for our Success Team!** **About Us** Our growing customer base spans over 40 countries, which we support via an integrated team anchored out of Australia, South Africa, and Latin America to improve time-zone coverage for our users. We've embraced the concept of...
-
Marketing Support Specialist
hace 2 semanas
Buenos Aires, Argentina Pitchbox A tiempo completoOur software company is in search of a Marketing Support Specialist to strengthen our Customer Success team. As we broaden our global support coverage, we're adding new team members. This is a full-time, permanent, remote position, and we're particularly interested in candidates from Argentina.Essential Duties & ResponsibilitiesProvide high-quality digital...
-
Project Billing Specialist
hace 2 semanas
Buenos Aires, Argentina Park Place Technologies A tiempo completoProject Billing Specialist The Project Billing Specialist is responsible for accurately processing customer invoices, while providing administration support to the Billing department, and ensuring that all procedures are followed so that timely invoices are send out and cash flow is ensured for meeting business objectives. What you'll be doing: ...
-
Project Billing Specialist
hace 4 semanas
Buenos Aires, Argentina Park Place Technologies A tiempo completoProject Billing Specialist The Project Billing Specialist is responsible for accurately processing customer invoices, while providing administration support to the Billing department, and ensuring that all procedures are followed so that timely invoices are send out and cash flow is ensured for meeting business objectives. What you’ll be doing: ...
-
Billing Specialist
hace 3 semanas
Buenos Aires, Argentina Fluid Truck A tiempo completoFluid truck sits at the epicenter of the last-mile, mobility, IoT, and electric vehicle space driving the future forward for small businesses providing on-demand flexibility for short-to-medium term vehicle rentals. Through vehicle sharing, Fluid Truck eliminates the need to own these assets, taking vehicles off the road and reducing the impact on the...
-
Media Billing Specialist
hace 2 semanas
Buenos Aires, Argentina Syneos Health Commercial Solutions A tiempo completoDescriptionSyneos Health is seeking a Media Billing Specialist. The role within the integrated media team, will be responsible for order setup, invoice procurement, flow chart quality control and other tasks as described in the Key Responsibilities. This position plays an important role in activating our media buys within each channel through flawless...
-
Saas Support Specialist
hace 2 semanas
Buenos Aires, Argentina Web: A tiempo completodel empleo:Tech Background? Like helping customers?Support Specialist Wanted for our Success TeamAbout UsOur growing customer base spans over 40 countries, which we support via an integrated team anchored out of Australia, South Africa, and Latin America to improve time-zone coverage for our users.We've embraced the concept of a distributed company, with all...
-
Billing Specialist
hace 3 semanas
Buenos Aires, Argentina Fluid Truck A tiempo completoFluid truck sits at the epicenter of the last-mile, mobility, IoT, and electric vehicle space driving the future forward for small businesses providing on-demand flexibility for short-to-medium term vehicle rentals. Through vehicle sharing, Fluid Truck eliminates the need to own these assets, taking vehicles off the road and reducing the impact on the...
-
Billing Support Analyst
hace 2 semanas
Buenos Aires, Argentina Amentum A tiempo completoAmentum is a leader in providing solutions for base operations, logistics, construction, airfield operations and personnel placement. We are expanding our team of working-class professionals around the word, in virtual locations, and invite you to consider our career opportunity of "Billing Support Analyst". This position will be part of the current Billing...
-
Onboarding Specialist
hace 2 semanas
Capital Federal, Buenos Aires, Argentina GENTY Recruitment A tiempo completo**Onboarding specialist - SaaS (English fluency required)** **Our Client**: **Leading SaaS company in performance marketing** Our client is a leading provider of enterprise-grade attribution and marketing tracking software. Their innovative SaaS Suite empowers performance marketing teams worldwide to drive ROI across affiliate, partner, and paid marketing...
-
Administrative Support Services Specialist
hace 1 semana
Capital Federal, Buenos Aires, Argentina ABB A tiempo completo**Administrative Support Services Specialist ROBOTICS- Temporary Position**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities,...
-
Associate Billing Specialist
hace 4 semanas
Buenos Aires, Argentina Third-Party Job Posts A tiempo completoCloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...
-
Marketing Support Specialist
hace 4 semanas
Buenos Aires, Argentina Pitchbox A tiempo completoOur software company is in search of a Marketing Support Specialist to strengthen our Customer Success team. As we broaden our global support coverage, we're adding new team members. This is a full-time, permanent, remote position, and we're particularly interested in candidates from Argentina.Essential Duties & Responsibilities Provide high-quality digital...