Customer Support Representative

hace 2 semanas


Buenos Aires, Argentina Backoffice Abroad A tiempo completo

**Backoffice Abroad** seeking a motivated and customer-centric individual for the **Customer Support Specialist** position to play a crucial part in ensuring customer happiness and retention by collaborating across various departments, responding to support tickets, and addressing customer inquiries with efficiency and precision.

**Responsibilities**:

- Support customer happiness and retention through cross-functional collaboration with customer success, engineering, product, and sales teams.
- Respond to support tickets, identifying and resolving customer issues promptly.
- Relay advanced customer problems to customer success and engineering, providing detailed notes for effective resolution.
- Create video recordings of solutions for customers to facilitate understanding.
- Engage in phone conversations with customers to debug and resolve issues effectively.
- Identify common questions and contribute to the creation of knowledge base articles.
- Master the tools used in-house, including HubSpot and Intercom.

**Requirements**:

- Excellent written communication skills.
- Previous SaaS support experience.
- Hands-on experience managing customer issues through ticketing solutions (e.g., Intercom).
- Technical support experience, supporting customers using Enterprise Software or SaaS Solutions.
- Sense of humor and a positive attitude, fostering a fun and collaborative work environment.
- Proactive approach to problem-solving, proposing solutions rather than just pointing out problems.
- Proficient in leveraging tools, such as Excel and other software, to solve problems.

**Preferred Qualifications**:

- Previous CRM experience, with familiarity in HubSpot is a plus.

**Time Zone**: EST

**Schedule**: Full Time

**About Backoffice Abroad**

Backoffice Abroad is a young, fast-growing company that strives to provide high-quality remote service providers to US-based clients. Backoffice Abroad was founded by a lawyer and a business administrator who harnessed their expertise and relevant local experiences to ensure that demanding employers can find high-quality, remote service providers to help their businesses grow.



  • Buenos Aires, Argentina Design Pickle A tiempo completo

    **About This Role** Hello, prospective pickle! Design Pickle is currently seeking to expand our Customer Support team by adding a Customer Support Representative. As the first point of contact for our creative services company, you’ll be the go-to guide for our clients, providing solutions that inspire and engage with a community driven by creativity. If...

  • Customer Support

    hace 6 días


    Buenos Aires, Argentina LowCode Agency, LLC A tiempo completo

    Description LowCode Agency is seeking a highly motivated and empathetic Customer Support Representative to join our team. In this role, you will be responsible for providing exceptional support to our clients' users, ensuring their satisfaction and success with our MVP products. **Responsibilities**: - Troubleshoot and resolve customer issues, escalating...


  • Buenos Aires, Argentina Givaudan A tiempo completo

    Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness, humility, and a spirit of adventure, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn from our 79 production sites worldwide, known for their...


  • Buenos Aires, Argentina Givaudan A tiempo completo

    Step into our world of creativity and joy! Customer Care Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good....

  • Sales Support Representative

    Encontrado en: Talent AR C2 - hace 1 semana


    Buenos Aires, Argentina Sagan A tiempo completo

    Job Title: Sales Support Representative - LatamLocation: Remote (CST Timezone)Working Hours: Monday - Friday, 08:00 AM to 05:00 PM CSTJob Description:Join our team as a Sales Support Representative and become an integral part of our dynamic sales department.As a Sales Support Representative, you will play a crucial role in providing administrative and...

  • Support Agent

    hace 3 días


    Buenos Aires, Argentina Cognizant A tiempo completo

    **At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.** - We are currently looking for...


  • Buenos Aires, Argentina Impacto Talent A tiempo completo

    Company Overview Our company is a leading energy industry player dedicated to providing innovative and sustainable solutions to meet the ever-growing demand for energy. Therma focuses on shifting and reducing electricity usage for commercial establishments. **Responsibilities**: - Become a product and solutions expert; quickly identify customer needs,...


  • Buenos Aires, Argentina Bionic Talent A tiempo completo

    **About the client**: Our client is a leading digital marketing agency based in the USA with very specific and targeted clients. They are looking for an experienced Customer Support Representative who has the right people skills to successfully fulfill this role. **About the role**: As a Customer Support Specialist, you will be responsible for addressing...


  • Buenos Aires, Argentina Token Metrics A tiempo completo

    Token Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction. To be successful as...


  • Buenos Aires, Argentina USVIP Services LLC A tiempo completo

    **Job description** **Requirements**: - Written English; - Be prompt, instantly respond to customer messages; - Perseverance, the ability to perform a large amount of monotonous work and process a large amount of information; - Be always available during working hours; - Be responsible and attentive to details; - PC with stable internet; - Experience in a...


  • Buenos Aires, Argentina USVIP Services LLC A tiempo completo

    **Job description** **Requirements**: - Written English; - Previous experience in working with the airlines or in travel industry - Be prompt, instantly respond to customer messages; - Perseverance, the ability to perform a large amount of monotonous work and process a large amount of information; - Be always available during working hours; - Be...


  • Buenos Aires, Argentina Token Metrics A tiempo completo

    Token Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction. To be successful as...

  • Trainee Sales support

    Encontrado en: beBee jobs AR - hace 7 días


    Buenos Aires, Argentina Hitachi Careers A tiempo completo

    Description Job Description:Engineering student trainee is focused on providing technical advice and support to sales responsible helping him on technical analysis of product configurations to determine customer specific pricing including: Preparing and conducting technical sales briefings for customer and company representatives. He / she will provide...

  • Trainee Sales support

    Encontrado en: beBee S AR - hace 7 días


    Buenos Aires, Argentina Hitachi Careers A tiempo completo

    Description Job Description:Engineering student trainee is focused on providing technical advice and support to sales responsible helping him on technical analysis of product configurations to determine customer specific pricing including: Preparing and conducting technical sales briefings for customer and company representatives. He / she will provide...


  • Buenos Aires, Argentina Cabify A tiempo completo

    En Cabify creemos que una nueva forma de movilidad urbana es posible. Un ecosistema que permita tener menos coches privados en las calles, vehículos más sostenibles y rutas más eficientes. Ciudades en las que sus calles estén pensadas por y para las personas, y no para los coches. Productos y servicios que, mediante alternativas de movilidad sostenibles...

  • Customer Support Agent

    Encontrado en: beBee S AR - hace 3 semanas


    Buenos Aires, Argentina Julieta Ciraolo A tiempo completo

    Oportunidad de Empleo: Customer Support Agent para Startup en Modalidad de Trabajo Remoto Full Time¡Únete a nuestro equipo dinámico y forma parte de una emocionante startup en crecimiento! Estamos en busca de un talentoso y proactivo Customer Support Agent para desempeñar un papel fundamental en nuestro equipo de atención al cliente. Esta posición...

  • Customer Service Representative B2B

    Encontrado en: beBee S AR - hace 4 semanas


    Ciudad Autónoma de Buenos Aires, Argentina CORPORIX HR A tiempo completo

    Descripción del aviso Customer Service Representative B2B - Atención al cliente corporativo

  • Atención al cliente corporativo

    Encontrado en: beBee S AR - hace 3 semanas


    Ciudad Autónoma de Buenos Aires, Argentina CORPORIX HR A tiempo completo

    Descripción del aviso Atención al cliente corporativo - Customer Service Representative B2B


  • Buenos Aires, Argentina PerkinElmer A tiempo completo

    CSE drive high level customer satisfaction by providing expert service and support to customers in an established timeframe and within an assigned territory or field of expertise. Key focused activities include direct installation, maintenance, performance validation and repair of scientific equipment. Where applicable, use remote and on-site diagnostic...

  • Sr. Customer Support Engineer

    Encontrado en: beBee jobs AR - hace 2 días


    Buenos Aires, Argentina PerkinElmer A tiempo completo

    CSE drive high level customer satisfaction by providing expert service and support to customers in an established timeframe and within an assigned territory or field of expertise.Key focused activities include direct installation, maintenance, performance validation and repair of scientific equipment. Where applicable, use remote and on-site diagnostic...