Customer Support Representative
hace 2 semanas
Company Overview
Our company is a leading energy industry player dedicated to providing innovative and sustainable solutions to meet the ever-growing demand for energy. Therma focuses on shifting and reducing electricity usage for commercial establishments.
**Responsibilities**:
- Become a product and solutions expert; quickly identify customer needs, clarify information, research issues, and provide solutions or alternatives.
- Proactively call unengaged, non-paying customers to bring their hardware online or churn their account, and call sites directly to troubleshoot anyidentified account issues to ensure a seamless experience with our products
and services.
- Follow communication guidelines and SOPs when handling different customer inquiries and topics.
- Build sustainable relationships with customers and go the extra mile to engage them and collect feedback.
- Keep detailed records of all customer conversations and interactions in the company’s CRM, Hubspot. Ensure all Hubspot records you work with are updated according to our guidelines.
- Assist with customer escalations and utilize provided de-escalation tactics to retain the account.
Clima-tech startup specializing in building IoT solutions with the mission of preventing climate change by eliminating food and energy waste from the global cooling system.
**Requisitos**:
**Qualifications**:
- Excellent written and verbal, with a keen eye for detail.
- Experience in support and phone communication roles required.
- Can clearly articulate technical solutions and understand technical issues.
- Ability to translate complex technical concepts into easy-to-understand language.
- Proficient with digital technology platforms.
- Strong interpersonal skills with the aptitude to drive collaboration and solve complex customer issues.
- Knowledge of AI technologies such as Chat GPT to augment the support team activities
- Hubspot knowledge is deeply preferred.
- You are driven to work at companies that have a meaningful impact on stanching CO2e emissions.
Beneficios
Modalidad de contratación y beneficios
**Compensation**: $2000-$3000 depending on experience
100% Remote job (Argentina)
**Modalidad de contratación**: Contractor.
**Horarios de trabajo**: Preferentemente Pacific time (PST) de 9 a 18. En Argentina de 14 a 23 hs, con posibilidad de hacer una jornada más clásica de 9 a 18 hs.
**Vacaciones**: 15 días.
**Feriados**: de USA.
**Herramientas de trabajo**: Provistas por la empresa.
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