Customer Support

hace 3 semanas


Buenos Aires, Argentina LowCode Agency, LLC A tiempo completo

Description

LowCode Agency is seeking a highly motivated and empathetic Customer Support Representative to join our team. In this role, you will be responsible for providing exceptional support to our clients' users, ensuring their satisfaction and success with our MVP products.

**Responsibilities**:

- Troubleshoot and resolve customer issues, escalating technical problems to our development team when necessary
- Create and maintain comprehensive FAQ documentation
- Collaborate with internal teams to improve product features and user experience
- Generate monthly reports and participate in client calls to discuss support metrics and trends

**Qualifications**:

- Fluent in English (EF score of 74 or higher)
- Passion for software products and helping users succeed
- Strong problem-solving skills and ability to think critically
- Excellent written and verbal communication skills
- High attention to detail and ability to multitask effectively
- Semi-technical background, with the ability to understand and escalate technical issues
- Availability to work fixed hours

Pay: $800,000.00 per month

**Experience**:

- Customer Support: 1 year (required)

**Language**:

- English (required)

Application Deadline: 30/04/2024
Expected Start Date: 03/05/2024



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