5266 Usa Customer Support
hace 2 semanas
For an important Cleaning Services company in USA, we are looking for The Customer Service Specialist
About the role
We are looking for an outgoing person with a desire to help others in a fast-paced environment. you will work with existing support specialists, your support manager, customers, and other departments
to provide a pleasant customer experience.
**The Customer Service Specialist is responsible for**:
and outbound calls.
Monitor bookings in progress, help our service providers resolve issues, and ensuring timely
completion of services.
bookings.
Perform clerical tasks in a well-organized and timely manner.
Provide feedback on process improvement opportunities and contribute to projects as assigned
All other duties as assigned
English language bilingual level (written and oral)
who are you
Available to work a minimum of 40 hours/week, including the occasional evening and weekend.
Can work independently in a self-directed setting.
Proficient at navigating multiple apps at a time and demonstrated the ability to prioritize among
multiple tasks.
Detail-oriented with excellent communication skills in writing, in person, or by phone.
Able to problem-solve in the moment and execute solutions with firm judgment.
Prior experience in customer service, multi-family, real estate, or hospitality roles are a plus
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