Customer Service Support

hace 3 semanas


Buenos Aires, Argentina GABRIELA URRUNAGA A tiempo completo

**Customer Support Services**

**REF: CSS
Importante Empresa de desarrollo de software ubicada en Buenos Aires, incorporará a su equipo un analista de soporte a clientes, con muy buenas habilidades de comunicación, potencial comercial y capacidad de gestión en la resolución de consultas/casos.

**Funciones
- Generar contenido para redes sociales en colaboración con empresa de marketing externa
- Brindar atención al cliente gestionando las consultas entrantes
- Organizar y brindar capacitaciones de una de las aplicaciones clave de la empresa
- Generar acciones de venta para cumplir objetivos comerciales
- Realizar seguimiento de usabilidad de la aplicación con clientes, brindando sugerencias
- Colaboración con resto de las áreas de la empresa (administración, project managers, devs)
- Realizar seguimiento de reportes de errores y su posterior resolución para notificar al cliente.

**Requisitos
- Estudiante de carreras de Comunicación, Publicidad, Marketing, Comercialización, Docencia y afines
- Experiência en atención al cliente, call center con perfil de ventas
- Preferentemente experiência en seguimiento de clientes y casos
- Uso de herramientas Google (Chrome, Docs., Meet, Calendar, etc)
- Personalidad extrovertida, amable y con habilidades de comunicación interpersonal
- Muy buena expresión verbal y escrita
- Que le guste enseñar/capacitar
- Curioso/a, abierto a aprender cosas nuevas
- Proactividad - atento a posibles mejoras/sugerencias tanto de los sistemas, como de procesos internos del equipo
- Organización (prolijidad para armar reuniones, hacer seguimientos, generar reportes, etc)
- Adaptabilidad al trabajo en equipo con distintas áreas
- Disponibilidad full time lunes a viernes 9 a 18 hs - Presencial Vicente López, Pcia Bs. As.

Es una excelente oportunidad para personas proactivas, dinámicas, con autonomía, orientadas a resultados con calidez en la atención.

Se ofrece excelente remuneración, medicina prepaga swiss medical, beneficios, aumentos por sindicato de comercio + desempeño, bonos hasta 2.5 sueldos al año abonado trimestralmente.



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