Collection Specialist

hace 3 meses

Buenos Aires, Argentina S&P Global A tiempo completo

**About the Role**:
**Grade Level (for internal use)**: 08

**About the Role**:
**The Team / The Business**:
The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service.

**What's in it for you**: Be part of the growing Global Business Services operations in Argentina and be given the opportunity to work in a highly diverse and multicultural environment.

**Responsibilities and Impact**:The Impact**:
This role will be part of the collections team responsible for providing coverage to the EMEA & Canada time zone, specifically for the RATINGS segment.

**Responsibilities**:
Enforcing Policies and procedures related to payment, cancellation, and suspension/termination of customer services.

Accountable for all customer disputes and owning these through to resolution.

To ensure that all activities undertaken are completed in line with our internal controls and published processes.

Undertake Sales Ledger account reconciliations as required.

Respond promptly and completely to both customer and internal enquiries.

Escalation of debt issues to account manager & line manager

Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/ procedures, payment histories, statements of account, etc.

Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders

Assisting in the maintenance of customer contact information

Performing other related tasks as required

Assist in mutual support and knowledge sharing of the global Credit and Collections team.

**What We’re Looking For**:Basic Required Qualifications**:
2-4 years of experience in B2B collections environment

Excellent verbal and written English communication skills.

Excellent problem-solving skills.

Commitment to excellent customer service

Strong attention to detail, goal oriented

Ability to prioritize and manage multiple responsibilities and meet deadlines.

**Additional Preferred Qualifications**:
Knowledge of SAP, Salesforce or HighRadius in AR environment is a great bonus.

Basic knowledge of MS Office Suite including Excel a plus.

Portuguese language will be preferred.

**Return to Work**:
Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

What’s In It For You?

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.

**Flexible Downtime**: Generous time off helps keep you energized for your time on.

**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.

**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

**Family Friendly Perks**: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

**Beyond the Basics**: From retail discounts to referral incentive awards—small perks can make a big difference.

**Div

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